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General Summary of Position
Processes and completes purchase orders. Determines price from available vendors, while meeting cost and quality guidelines. Verifies receipt of purchase. May receive and handle incoming calls from customers and vendors. May enter questions into customer service system; researches and resolves customer and vendor problems.
Primary Duties and Responsibilities
Collaborates with customers and suppliers on product specifications to meet requirements and optimize value.Confirms and release all orders on a daily basis ensuring a smooth procure to pay process will occur. Informs customers of any issues pertaining to their order and assist in the resolutions process.Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.Demonstrates the ability of strong analytical skills to perform what if" analysis and to address the numerous issues and scenarios (e.g. price, quality, service) involved in an initiative. Communicates with vendors on a daily basis and expedites orders to ensure timely deliveries.Documents back orders, estimated ship dates and other appropriate comments on purchase order when placing orders, expediting and problem solving and coordinates with internal customers, Accounts Payable, Receiving and suppliers to resolve invoice and receipt problems.Ensures that individual actions meet performance standards and metrics (e.g. service level agreement) for Procurement staff and operations.Maintains compliance to Procurement policy and procedure. Provides input for revisions based on operational experience.Maintains excellent customer service relations with business units co-workers and vendors by providing consistent customer service through follow up and providing clear and detailed information; both verbally and written.Monitors automated processes to ensure purchase orders are received by vendor within established guidelines.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.Procures supplies, services and equipment by determining specifications, identifying sources, integrating the contracting process, ensuring institutional approval, optimizing group purchasing, contract compliance, obtaining best value, minimizing the number of vendors, and optimizing vendor relationships. Ensures order placement is accurate and timely per established service level goals.Provides assistance to customers for product returns and coordinates with suppliers.Reviews cost messages daily and respond to Cost Message Report within 48 hours providing documentation on how the discrepancy was resolved or steps being taken to resolve the discrepancy.May respond to calls from the Customer Service Call Center in a courteous, professional manner. Thoroughly investigates customer issues using all resources. Refers calls to appropriate staff when necessary with all pertinent information. Creates and completes call ticket. Follow up on customer inquiries not immediately resolved. Calls vendors to follow-up on late orders and investigates obtaining product or substitute from alternate vendor. Alerts supervisor of trends in customer issues. Processes stat or emergency purchase orders.Collaborates with customers and suppliers on product specifications to meet requirements and optimize value.Confirms and release all orders on a daily basis ensuring a smooth procure to pay process will occur. Informs customers of any issues pertaining to their order and assist in the resolutions process. Demonstrates the ability of strong analytical skills to perform
Minimum Qualifications
Education
- High School Diploma or GED required or
- equivalent; required and
- Bachelor's degree required if no related experience required and
- Courses in business administration, materials management preferred or
- related field preferred
Experience
- 1-2 years Diversified materials management system experience required or
- In lieu of experience a Bachelors degree is required. required
Knowledge, Skills, and Abilities
- Excellent organizational skills.
- Advanced working knowledge of various computer software applications.
- Excellent verbal and written communication skills.
This position has a hiring range of $23.19 - $40.61
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MedStar Health
Mar 26, 2025