Manager, Call Center
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![]() United States, New York, New York | |
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Location Designation:Hybrid - 2 days per week When you join New York Life, you're joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally. Business Unit Overview: Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you're directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction. Role Overview: The Call Center Manager willdrive team performance, coach, and empower Customer Service Representatives to deliver high-quality service. This role involves resolving escalated customer issues, ensuring adherence to company policies, and fostering continuous improvement. This role promotes career growth, holds team members accountable to goals, and collaborates with other leaders to enhance service and morale. With a focus on engagement, innovation, and accountability, this role provides inspirational leadership, mentors the team, and ensures alignment with team objectives. What You'll Do:
What You'll Bring:
Pay Transparency Salary Range:$80,000-$110,000 Overtime eligible:Exempt Discretionary bonus eligible:Yes Sales bonus eligible:No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Please note: This role requires FINRA Associated Person pre-hire fingerprinting. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID:91673 |