Benefits Coordinator

The Benefits Coordinator is responsible for supporting the administration of employee benefits programs, ensuring accuracy, compliance, and excellent customer service. This role serves as the primary point of contact for employee benefits inquiries, manages enrollment processes, and assists with compliance and reporting requirements. The Benefits Coordinator works closely with HR, payroll, and benefits vendors to deliver a seamless benefits experience for employees.

Benefits Administration
• Assist in the administration of employee benefits programs, including health, dental, vision, life insurance, disability, retirement plans, and wellness initiatives.
• Process benefits enrollments, changes, and terminations in HRIS and with benefits vendors.
• Maintain accurate benefits records and ensure proper documentation for compliance.
1. Employee Support & Communication
• Serve as the first point of contact for employee benefits inquiries, providing clear and timely responses.
• Educate employees about benefits options, eligibility requirements, and enrollment processes.
• Assist employees with resolving benefits-related issues, such as claims disputes or coverage questions.
2. Open Enrollment & New Hire Orientation
• Support the planning and execution of annual open enrollment, including preparing communications and updating enrollment systems.
• Assist new employees with benefits enrollment during onboarding and ensure they understand available options.
• Distribute benefits materials and facilitate benefits presentations as needed.
3. Compliance & Reporting
• Ensure benefits programs comply with federal, state, and local regulations, including ACA, COBRA, HIPAA, ERISA, and FMLA.
• Assist with the preparation of compliance filings, such as 5500 reports and benefits audits.
• Maintain confidential and accurate benefits records in compliance with company policies and legal requirements.
4. Leave & Disability Administration
• Support the administration of leave programs, including FMLA, disability, and company-specific leave policies.
• Track and update leave records, ensuring employees receive the correct benefits while on leave.
• Provide guidance to employees regarding leave policies and processes.
5. Vendor Coordination & Billing
• Liaise with benefits providers, brokers, and third-party administrators to resolve employee issues and ensure service quality.
• Review benefits invoices for accuracy and process payments in coordination with payroll and finance teams.
• Assist in benefits plan audits and reconciliation to prevent discrepancies.
6. Wellness & Employee Engagement
• Support wellness initiatives, employee assistance programs (EAPs), and engagement activities related to benefits.
• Promote benefits programs to encourage employee participation and satisfaction.

Education
Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.

Experience
4+ years of experience in benefits administration, human resources, or payroll.

Special Skills
Strong understanding of employee benefits, including health insurance, retirement plans, and leave policies.
Excellent organizational skills and attention to detail.
Proficiency in HRIS and benefits administration systems.
Strong interpersonal and communication skills for working with employees, vendors, and stakeholders.

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.

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