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Business Services Specialist II (Manheim)

Cox
parental leave, paid time off, paid holidays, sick time, flex time, 401(k)
United States, Arizona, Tolleson
Mar 26, 2025
Are you ready to become the backbone of our retail operations? As a Business Services Specialist II, you'll be the go-to expert for ensuring compliance with service level agreements and contractual obligations. What's In It for You? Here's a sneak peek at the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare coverage from day one, with multiple options for individuals and families. Generous 401(k) retirement plans a company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits. What You'll Do: Arbitration Management: Oversee daily arbitration lists for Phoenix and Tucson, ensuring smooth operations. Inspection Coordination: Enter inspections in VCF, update Salesforce notes, and manage dealership send-outs. Email Handling: Respond to arbitration emails from various auctions, coordinating inspections, estimates, and rechecks. Process Improvement: Develop and implement changes to enhance efficiency and transparency. Collaboration: Work with reporting to facilitate cooperation across all recon shops (Mech, Body, Cert, etc.). Customer Service: Address inquiries and resolve issues, providing accurate and friendly service. Data Entry: Perform data entry in AS 400 and other systems as needed. Account Management: Maintain effective communications and ensure customer requirements are met. Inventory Management: Maintain and communicate office inventory and ordering. Safety Excellence: Support all safety activities and champion company values. Professional Growth: Set an example in behavior, championing company values and ensuring respectful treatment of all employees. Who You Are: Your knack for identifying and developing solutions will drive process efficiencies and transparency, making you an invaluable asset to our team. Minimum: A High School Diploma/GED and 3 years office experience required. Strong communication and interaction skills required. Effective and competent supervisory, office management, and organizational skills required. Good computer and software knowledge, including AS400 essential. Must be well-organized, thorough, and attentive to details. Must be a self-starter able to work problems through to successful completion. Must be team-oriented, pleasant, and professional. Must be willing to work closely with others, often under tight time constraints. Ability to work well with others and maintain focus and productivity under compressed deadlines is required. Ability to sit or stand for prolonged periods of time. Preferred: Experience in the automobile industry or the Auction business preferred. USD 16.15 - 24.23 per hour Compensation: Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.