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Manager, Animal Transport & Fleet

ASPCA
United States, North Carolina, Asheville
Mar 26, 2025
Summary: ASPCA Spay/Neuter Alliance (ASNA) is the premier training center for high-quality, high-volume spay/neuter of companion animals. Altering more than 20,000 shelter, rescue, and publicly owned companion animals annually, ASNA has trained more than 6,000 veterinary professionals and fourth year veterinary student externs at our campus in Asheville, NC since 2005. ASNA is proud to set the bar for the standard of care in HQHVSN and provide world-class spay and neuter surgical instruction to veterinary professionals and students. The Manager, Animal Transport and Fleet (MATF) is a pivotal role serving as an animal transport driver, fleet operations and maintenance specialist, trainer of back-up transport drivers, an author and enforcer of animal transport policies and procedures, and an administrator of day-to-day operations, including fleet purchasing and maintenance scheduling. The individual in this position has an exciting opportunity to directly support the ASPCA's mission by ensuring geography is not a barrier to the provision of HQHVSN services for unowned and owned cats and dogs in Western North Carolina. Fundamental expectations for this role are possessing exceptional communication skills, embracing and executing the principles of teamwork, problem solving and collaborating with the Leadership Team, and exhibiting a sincere commitment to the mission of ASNA and the ASPCA. This position reports to the Senior Manager, Transport Operation (SMTO) and is based in Asheville, North Carolina. Responsibilities: Responsibilities will include, but are not limited to: Animal Transport and Transport Partner Relations (65%) Provide impeccable animal care throughout the patient's ASNA experience Ensure safe and humane animal transport including implementation of procedures that align with Animal Transport Best Practice: Maintain open communications with animal transport partners and home base Proactively assess each transport execution based on fleet readiness, weather, staffing, road conditions, route calculations, and directives from management Provide a safe and compassionate environment for animals in our care, our staff, and our clients by using low-stress handling techniques Demonstrate proficiency in the operation and driving of all fleet vehicles Ensure complete and accurate records exist for all patients, and update patient records via a computer-based patient management system Recognize non-surgical candidates and decline animals for transport as necessary Collaborate with partners on issue resolutions and maintain excellent communication and service, providing a high-quality, positive experience in each interaction Adhere to ASNA disease control protocols Drive defensively with care and caution and observe all applicable federal, state, local, and ASPCA rules of the road Participate in mentoring visiting trainees relative to transport operations Adhere to and enforce all applicable safety protocols including SOPs and protocols adopted in response to critical incidents or events Fleet Management, Administration, Planning, and Operations (30%) Oversee and assist in all aspects of animal transportincluding, but not limited to,partner relations, quality assurance, animal readiness, proper transport, fleet oversight and maintenance, low stress animal handling, and emergency preparedness Collaborate with Manager Animal Transport and Logistics to coordinate logistics of fleet maintenance schedules and appointments Contribute to the optimization of the transport operation- actively identifying and proposing solutions for opportunities and risks Serve as main contact & responsible party for assigned projects Participate in strategic planning processes and cross departmental projects Serve as a liaison between transport partners and ASNA, facilitating issue resolution and giving direct feedback Ensure accurate and up-to-date fleet maintenance and inspection logs and ensure vehicle maintenance and repair needs are properly addressed Ensure fleet vehicles are routinely cleaned, disinfected, and inspected on an ASNA approved schedule, and that vehicle supplies are regularly inventoried and stocked Complete annual audits on fleet vehicles and ensure proper and seasonal supplies are maintained in each vehicle. Oversee and track the purchasing of supplies and proper maintenance of program assets including inventory control and fleet preservation In conjunction with leadership and the Fleet Mangagment Team, assist with the development and/or implementation of standardized procedures and programmatic advancements Assume financial accountability for an ASPCA credit card and adhere to ASPCA expense and travel policies Assist in orienting and training back-up drivers Ensure backup drivers demonstrate proficiency of all animal transport protocols Serve as main POC for vendor pick-ups, such as our blue paper and arrange pick up on a regular schedule Professional Development, Organizational Support and Leadership (5%) Commit to operating in alignment with our Core Values of Commitment, Ownership, Team, Elevate, and Impact! Enforce all policies related to operational and environmental safety of patients, staff, and visitors related directly to administrative operations Serve in any role as needed and qualified for to support all daily operational processes for successful and safe completion of the day's surgeries and training program goals Fully engage in the self-performance management process including annual reviews, regular feedback sessions, required compliance training, and goal setting Actively seek individual development opportunities in relation to job function Travel up to 5% as needed Under the supervision of the SMTO, and with respect to administrative operations, ensure: Smooth and efficient operation of ASNA surgical, medical, and training programs Program policies and strategies support ASNA's high standards of quality and best practices All aspects of operations are enforced with campus-wide consistency and adherence to all federal, state, and local regulations A positive learning environment across campus supportive of ASNA culture Participate in assigned ASNA department and program specific projects, cross-departmental working groups, and any other assigned commitments to support ASPCA's 2030 goals Attend and serve as an active participant in required meetings, representing the voice of the Transport & Fleet function Perform all other duties as assigned by the SMTO or the ASNA Senior Leadership Team Qualifications: Exemplifies the ASPCA's Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team - that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals Possess skillful, transparent, and diplomatic interpersonal communication skills with a focus on superior customer service Ability to build solid relationships with colleagues, clients, and vendors Possess advanced computer skills including Microsoft Office skills and communication platforms Ability to professionally with high levels of stress in an environment of changing daily operational priorities Ability to work in both a team environment and independently Ability to work in physically and mentally challenging conditions Flexibility in schedule to accommodate program needs, which could include varied daily shifts, weekends, evenings, and holidays Ability to understand that patient death is a regrettable but an inevitable part of the medical profession and adopt a healthy coping strategy for such events Pass a Department of Transportation Medical Exam within 30 days of hire Possess valid NC driver's license and pass a motor vehicle history check demonstrating a safe driving history. Ability to operate a variety of vehicles Possess general knowledge of vehicle maintenance Ability to lift 35 lbs/15 kgs without assistance and over this weight with assistance, and the ability to stand, bend, lift, and climb during the course of a regular work shift Education and Work Experience: High school diploma, GED, or equivalent Preferred 5 years driving experience Preferred experience in animal transportation or veterinary/animal shelter services Preferred experience in project management Fear Free Shelter certification within 60 days of hire Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target range for this position is $25.49-$27.89 per hour. For more information on our benefits offerings, visit our website. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English (Required), Spanish Education and Work Experience: High School Diploma (Required) Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.