Systems Support Specialist

Spectrum Healthcare Resources has an excellent opportunity for a Full-time remote Provider Systems Support Specialist at TriWest Healthcare Alliance.

Position Highlights:

Excellent work/life balance

• Work-from-home opportunity with no travel required

• Provide direct support to providers using CareAffiliate and Availity systems

• Serve in a mission-focused organization improving healthcare for military communities

• Employee status with full complement of benefits

Position Responsibilities:

• Triage and respond to inbound provider support requests

• Make outbound calls to providers addressing navigation issues

• Provide step-by-step system guidance and education

• Conduct root cause analysis and escalate issues appropriately

• Utilize de-escalation techniques to ensure positive provider experiences

• Maintain detailed documentation of all interactions

• Stay current with platform updates and features

• Track and report on all identified issues until resolution

Position Requirements:

• High School Diploma or GED

• U.S. Citizenship

• Ability to obtain favorable DoD background investigation (interim and final)

• 2+ years of experience in a high-volume customer service, medical office, or contact center

• Technology proficient with ability to navigate multiple systems and work independently

• Preferred: Bachelor's degree in Business, Healthcare Administration, or related field

• Preferred: Experience with provider systems application support

Company Overview:

At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and health care professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission. EOE/Disabled/Veterans