National ATM Banking Manager

• Setting, communicating and implementing the strategic and tactical direction for Comerica's ATMs nationally. Manage to the planned outcome as it relates to on- and off-premise deployments as well as technical goals.
• Conduct market research and analysis to identify potential opportunities and risks.
• Advocate for strategic channel needs and hardware configurations to Information Systems, Security and Corporate Real Estate.
• Managing regional & national network switch relationships. ( Pulse, Visa & MasterCard) as well as manage all legal and compliance related issues ensuring all processor/switch and regulatory compliance needs necessary to maintain and grow the ATM network are met.
• Final approval on ATM vendor contracts. Negotiating corporate wide vendor product purchase and servicing contracts worth $5MM annually, with authority for final approval and managing these agreements. Set all department vendor Service Level Standards (SLAs) and manage the vendors to successfully meet them. Meet with vendors monthly or quarterly as warranted to review Service Levels, remediate any sub-level performance and invoke any contractual penalties.
• Corporate Sourcing - including RFPs and contract negotiations.
• Coordination with physical distribution, CRA, and compliance partners to optimize ATM placement.
• Managing annual right-sizing analyses of the entire network, and making decisions and appropriate changes.
• Develop executive presentations clearly expressing the proposed strategic direction and justification, including associated benchmarks and metrics.
• Ownership for internal procedures and controls to support an effective control environment.
• Develop action plan(s) as needed to ensure compliance with regulatory requirements.

• Monitor ATM availability and performance with quantitative metrics and target performance levels.
• Troubleshoot outages and service gaps with partners to remeidate customer experience impacts.
• Collaborate to set cash replenishment schedules to optimize residual cash and minimize cash outages.
• Serve as escalation point for colleague and customer concerns related to ATMs.
• Manage security services, vandalism, and fraud issues.
• Evaluation of off-premise opportunities to deploy and provide direction to proceed or not to proceed.
• Managing all form requirements, supply orders, rent payments, screen/marketing needs, and performance reporting.
• Monitor the installation and de-installation of all on-site & off-site Comerica ATMs.

• Develop annual revenue and expense plans/budgets, including interim forecasts, nationally, managing all seven cost centers, ATM P/L responsibility, and monitoring profitability.
• Negotiate third party agreements to optimize cost and service levels over time.
• Review and approval of monthly vendor invoices and monitoring against contractual terms and budgets.
• Manage fraud and other operational losses within financial Plan and risk tolerances.

• Oversee installations of ATM at all new branch and offsite locations nationally.
• Serve as the business owner for ATM application, oversee User Acceptance Testing, and particpate in enterprise steering for ATM-impacted programs.
• Initiate and drive strategic initiatives to further optimize the ATM channel and customer experience.
• Execute organizational and operational readiness activities including impact assessment planning, delivery, and monitoring.
• Proficient in Storytelling and developing clear & concise presentations with the ability to articulate clearly & confidently.

• Maintains effective and collaborative working and professional relationships with colleagues and business partners.
• Oversee operational performance in partnership with Card Services and Operations, including ATM balancing, residual cash management and cash loading up to $80 MM per month.
• Manages vendor relationships, including compliance activities.
• Maintains an effective system of measurement to determine effectiveness of workforce planning and opportunities for continued improvement.

• Experience managing, transforming a customer-facing channel such as ATM, including addressing associated risk and regulatory matters.
• Leadership role in tech-enabled change or transformation programs having enterprise impact.
• The incumbent Must possess well-developed project management skills, be organized and disciplined, demonstrate initiative and attention to detail, and be persistent in following up to ensure the right results.
• The incumbent must possess judgment and discretion, outstanding personal and relationship acumen, and demonstrate political sensitivity to act as an effective confidential assistant and facilitator in a fast-paced environment.
• Excellent verbal, analytical, organizational, and written skills are required, with the ability to anticipate and represent senior WFP management's point of view on a wide variety of substantive issues.
• Comprehensive critical thinking skills, using logic and reasoning to identify strengths and weaknesses and the ability to seek alternative solutions, conclusions, and approaches to problems.
• Ability to build strong and sustainable relationships and the capability to work strategically and collaboratively.
• Ability to manage confidential matters, and exercise professional discretion, sound judgment, while upholding the highest professional ethics.
• Proficiency with professional office software including Microsoft Office, Salesforce.
• Proven storytelling and presentation design capability.

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.