Manager - Gas Service Manager

Overview

Responsibilities

• Foster and uphold a safety-first, zero harm culture by demonstrating safety leadership.
• Ensure compliance with regulatory and company programs; and meet deadlines.
• Enforce a commitment to the customer experience and safeguard company reputation.
• Encourage knowledge-sharing, diversity of thought, and inclusivity.
• Ensure the workforce is equipped with the necessary training, safety equipment, materials and supplies to be most productive and safe.
• Oversee and ensure workforce scheduling is optimized to meet emergency response, productivity, and compliance goals.
• Supervise workforce, ensuring high-quality performance and productivity.
• Efficiently manage various important administrative tasks in a timely, accurate, and organized manner (e.g., timesheet review and approval, time-off approvals, fieldwork paperwork review, leak sheet/template reviews, work dispatch).
• Available to respond to gas system emergencies on a 24/7 basis and manage incidents and emergencies, often as the Incident Commander, with sound decision making and problem-solving skills.
• Oversee the Gas Service Operations & Maintenance (O&M) budget, including weekly forecasting, to ensure adherence to annual budgetary guidelines.
• Make sound decisions that positively impact the business, workforce, public and/or customer
• Establish effective working relationships with internal and external groups to facilitate the execution of work activities.
• Proficient in applicable Gas Work Procedures, Federal/State Codes and Regulations.
• Proficient in company safety and human resource policies and the Collective Bargaining Agreement (CBA).
• Ensure fair and timely action on labor issues, grievances, and disciplinary actions.
• Perform, with proficiency, managerial functions including hiring, performance management, and career development.
• Activiate participation with and contribution to various committees and working groups.
• Promote team morale and team building to improve safety and productivity.
• Provide coaching and mentorship.
• Perform other related tasks, assignments, and special projects as required.

Qualifications

• Master's Degree Business Management/Administration, Engineering, or related discipline and 2+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience or
• Bachelor's Degree Business Management/Administration, Engineering, or related discipline and 3+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience or
• Associate's Degree Business Management/Administration, Engineering, or related discipline and 5+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience or
• High School Diploma/GED and 7+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience

• Working knowledge of gas distribution system, operations, maintenance and/or gas construction work methods. Required
• Technical proficiency within subject matter and experience with leading a team involved in field operations activities or direct experience supervising front-line employees. Required
• Experience with emergency response and the supervision of personnel engaged in emergency fieldwork. Required
• Demonstrated ability to lead, manage, and motivate management and bargaining unit employees. Required
• Ability to manage multiple tasks independently and effectively; and be effective in a fast-paced and emergency environment. Required
• Demonstrated ability to achieve business objectives and performance goals. Required
• Experience with operating budgets and forecasting. Required
• Demonstrated adaptability, flexibility, and teamwork skills. Required
• Strong organizational and time management skills; sound decision making and problem-solving skills. Required
• Strong interpersonal skills and demonstrated ability to interact with a wide variety of audiences and collaborate in cross-functional teams. Required
• Strong written and verbal communication skills including comfortability with public speaking and presentation delivery. Required
• Strong computer skills including proficiency with all aspects of the Microsoft suite. Required
• Ability to think critically and apply analytical skills while also seeing and applying the bigger picture. Required
• Ability to effectively implement and facilitate various company programs and initiatives. Required
• Working knowledge of the Gas Mobile Dispatch system, or equivalent. Required
• Working knowledge of the National Fuel Gas Code. Required
• Working knowledge of Company safety standards and programs. Preferred
• Working knowledge of the Collective Bargaining Agreement and relevant Human Resources Policies. Preferred
• Experience with off-hour on-call responsibilities. Preferred
• Proficiency in performance management, conflict resolution, and contractual interpretation. Preferred
• Knowledge of emergency response principles and/or Incident Command System (ICS). Preferred
• Reside within the gas service territory (Rockland County, Orange County) Preferred

• Driver's License Required
• Commercial Driver's License (CDL) - Class A 1 Year Required

• Select an option above

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• This position is subject to drug and alcohol testing as required by the Department of Transportation.
• 5 days a week in-person for office and field work. This position reporting office is Spring Valley but requires weekly office and field presence at all three work out locations: Spring Valley, Blooming Grove and Middletown
• Must fulfill the requirements of the Operator Qualification for the assigned area within one (1) year of accepting the position.
• Work requires off-hour on-call responsibility (Duty Supervisor) on a rotational basis providing emergency response and supervision of personnel engaged in off-hour emergency operations. This rotational basis includes nights, weekends and holidays
• Must fulfill the requirements of the Duty Supervisor qualification within nine (9) months of accepting the position.
• Work is sometimes conducted outside, in varied conditions and terrain including adverse weather conditions, climbing, and working in areas of limited space, and in a shared office environment.
• At times, requires working long hours in response to outage situations and shift coverage requirements.
• Travel to other company divisions and to other company locations to attend training is required is required.
• Must be able to read small print and symbols.
• Must be able and willing to travel within and out of the O&R and CECONY service territory, as needed.