Systems Support Tech Aide

This is an IT Applications Help Desk position supporting over 15,000 personnel. This position is in support of applications utilized for the Design and Build of U.S. Navy Submarines. This will require the applicant to have customer service experience and be able to triage basic IT and user problems. On the job training in troubleshooting and first call resolution will be provided. The setting for this job is in a team environment with other team members working together from 0600 to 1630 Monday through Friday.

Required:

High School Diploma or equivalent
• 1 year of customer service experience at a Help Desk or a similar venue

Preferred:

• Associates Degree
• 2 plus years of customer service experience in a call center or for an IT Help Desk

Skills

• Proficient in use of Excel
• Phone skills when dealing with external/internal customers
• Ability to multi-task
• Basic understanding of troubleshooting via phone systems with end users
• Ability to understand the English language