Business Transformation Manager-Salt Lake City

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

The Business Transformation Manager is responsible for constructing and leading detailed project plans designed to implement important business process transformation initiatives and strategies. The Business Transformation Manager uses traditional project management tools combined with advanced transformation methodologies to successfully deliver large scale change initiatives which could potentially impact all the colleges, students, and employees at WGU. Business Process Transformation at WGU is not complete until the hearts and minds of the users and stakeholders are also transformed; therefore, the Business Transformation Manager is a leader in both the human factors of transformation as well as the technology/process elements. The Business Transformation Manager works at all levels of management and at all phases of transformation. Skills in business architecture mapping to synthesize business needs and technology needs into a target future state are just as important as the ability to deliver a complex project on schedule, at cost, and within service level agreements. A Business Transformation Manager coordinates constantly with the project leadership in our education technology team as well as the process owners in our colleges and academic practices. The position will be directly involved in the largest and most important transformation projects at WGU.

Essential Functions and Responsibilities:

• Responsible for planning, organizing, monitoring, and managing all phases of business transformation projects.
• Responsible for establishing and maintaining professional working relations and communication with customers, project sponsors, service providers, and outside contacts.
• Responsible for maintaining effective communication and coordination within project team.
• Leadership of business architecture mapping and future state planning workshops with business process and EdTech (Information Technology) owners to design the roadmap for transformation.
• Plans, coordinates, and delivers one or more business transformation projects/programs across WGU.
• Secures commitments from different stakeholders to deliver the project to plan.
• Defines priorities and ensures alignment across all other transformation projects where inter-dependencies apply.
• Builds a project/program team from different capabilities and functional areas.
• Delivers financial and quality commitments according to the strategic plan.
• Ensures smooth deployment of process and EdTech (Information Technology) solutions in the colleges and practices across the university.
• Reports project/program status & risk regularly to the stakeholders, users, and leadership team.
• Key deliverables of each business transformation project include: standardized & optimized business processes, training materials and documentation, role descriptions, impact assessments for implementation, transformation communication plan and materials, EdTech solutions, data migration strategies, quality assurance plans, risk management plans, and performance metric/dashboard tracking.
• Collaborates with other professionals both inside and outside of the university to promote a positive, student-obsessed atmosphere.
• Consistently exhibits WGU's Leadership Principles.
• Responds with urgency to organization needs and exhibits excellent judgment to deliver results.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Excellent leadership and project management skills.
• Works well in a team environment.
• Ability to influence change and motivate others.
• Strong oral and written communications abilities.
• Solid technical and problem-solving skills.
• Ability to plan and meet schedules.
• Ability to use all related computer equipment and applications
• Understanding of Business Process Architecture Mapping.

Competencies:

Organizational Impact:

• Responsible forimplementing initiativesand projects establishedby university ordepartment leadership;establishes operationalplans for department,function, or office withshort-term impact onresults.
• May deliver input intonew processes,standards, or plans thatimpact overall university ordepartment results.

Problem Solving & Decision Making:

• Leverages a systems-thinking approach forimproving existingprocesses and systemswithin the department usingsignificantconceptualizing,reasoning, andinterpretation.
• Problems and issuesfaced are numerous,difficult, and requiredetailed informationgathering and analysis.Typically affectmultiple areas orspecialties. Problemsand issues span a wide range ofchallenging and uniquesituations.

Communication & Influence:

• Collaborates cross-functionally with partieswithin and outside ofthe department and mayoccasionallycommunicate withexternal parties.
• May influence others toaccept the job area'sviews, practices,concepts, andapproaches and conduct briefings withleaders within theUniversity ordepartment.

Leadership & Talent Management

• Responsible forproviding guidance,coaching, and training toother employees in thedepartment, Function, orOffice.
• Provides direction toproject team members,including feedback onperformance.
• Demonstrates the WGUleadership principles inall aspects of service tostudents, employees, andpartners of WGU.

Job Qualifications:

Minimum Qualifications:

• 7+ years of related experience with a bachelor's degree, or 4+ years and a master's degree, or a Doctorate or Terminal degree with 2+ years of experience.

Department Specific Minimum Qualifications:

• A Masters or Bachelor Degree in Engineering, Quality, Computer Science/Software/Information Management, or Business Management. Education must be from an accredited institution. Education is verified.
• Minimum 7 years' professional experience in a role that required extensive Project/Change Management skills in a large and distributed organization (5000+ employees).
• Excellent understanding of Change Management theory/techniques, and implementation into a project plan.
• Excellent understanding and skills in the change management process.
• Minimum of 7 years of progressive project management & business transformation experience.
• Project Management qualification (PMP) or equivalent.
• Professional experience in strategic planning, risk management.
• Proficiency in project management software tools.

Preferred Qualifications:

• May have broad knowledge of project management.
• Black Belt or Master Black Best certification
• Lean Silver or Gold certification
• Experience working with SalesForce software

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.