Director of Computer Services

North Carolina State University

$125,000 - $144,000

United States, North Carolina, Raleigh

Mar 25, 2025

Posting Information

Posting Number	PG194017EP
Internal Recruitment	No
Working Title	Director of Computer Services
Anticipated Hiring Range	$125,000 - $144,000
Work Schedule	Monday. - Friday. 8:00 AM - 5:00 PM
Job Location	Raleigh, NC
Department	Computing Services - Poole College of Management
About the Department	The Poole College of Management actively engages with industry and academia to create an innovative and collaborative intellectual environment that fosters learning, scholarship, and service. We're deeply rooted in NC State's history as a university that excels at science, technology, engineering, and math. Our college's varied student body - over 4,000 students - hails from across North Carolina, the United States, and the world. Our faculty are thought leaders and field-tested experts with enduring ties to the world of business. Poole College of Management has four academic departments: Accounting, Business Management, Economics, and Management, Innovation, and Entrepreneurship. We offer bachelor's degrees in accounting, business administration, economics; master's degrees in accounting, business administration ( MBA), economics, management (including specialized degrees); as well as a doctoral degree in economics. Among our non-degree programs, we offer Executive Education and graduate certificates. The college houses six initiatives fostering research, learning, and corporate engagement: Business Analytics Initiative, Business Sustainability Collaborative, Enterprise Risk Management Initiative, Entrepreneurship Clinic, Entrepreneurship Collaborative, and Supply Chain Resource Cooperative. The college is fully accredited by the AACSB. To learn more about our College, visit: https://poole.ncsu.edu
Essential Job Duties	The Director of Information Technology (IT) is a critical leadership role, reporting directly to the Associate Dean of Faculty and Research. The Director of IT oversees all IT management within the college, ensuring alignment with the college's mission and strategic goals. The Director leverages expertise in agile project management methodologies, applied knowledge in security and regulatory compliance, and strategic collaboration with the central Office of Information Technology ( OIT) and other colleges to minimize redundancies, promote fiscal responsibility, and reduce waste. Primary Goals To establish and sustain an IT infrastructure that supports the college's strategic framework while ensuring compliance with university, federal, and state standards. The Director will foster collaboration, efficiency, and effective operations. A successful IT team will: Provide effective support for all the IT needs of the Poole College including instruction, research, and administration. Deliver exceptional service by maintaining high standards of responsiveness, reliability, and professionalism to meet the needs of faculty, staff, and students. Foster partnerships and collaboration by building strong relationships with central OIT and peer colleges to share resources, reduce redundancies, and drive collective innovation. Ensure fiscal responsibility by developing and implementing cost-effective IT strategies, including reviewing and approving all technology purchases to ensure compliance with university standards and federal and state guidelines. Ensure compliance and security to regulatory standards in order to safeguard data and IT operations. Key Responsibilities Strategic Leadership and Collaboration Create, implement and align strategies to further the college's mission and strategic goals. Effectively manage a team of IT professionals and students. Communicate and collaborate with college leadership to ensure IT needs are being met. Communicate and collaborate with the central OIT, university IT committees and workings groups and other colleges to share best practices, leverage enterprise solutions, and reduce duplication of efforts. Develop and manage partnerships with external vendors and university departments to deliver cost-effective and innovative solutions. Infrastructure, Security, and Services Management Oversee the college's IT infrastructure, ensuring scalability, security, and alignment with university-wide standards. Manage core IT services, including networking, systems, applications, and cloud integrations, emphasizing reliability and efficiency. Lead the IT Service Desk to deliver exceptional support, continuously refining processes to enhance responsiveness and reduce resolution times. Apply appropriate security protocols and regulatory compliance, ensuring that IT services meet university standards and external requirements (e.g., FERPA, HIPAA, GDPR). Review and approve all hardware and software purchases and reimbursement requests for technology-related expenses, ensuring compliance with university standards and adherence to federal and state guidelines. Process Improvement and Project Management Lead IT projects, ensuring timely delivery, clear communication, and flexibility in addressing changing needs. Design and implement streamlined workflows to improve IT service delivery while minimizing duplication of efforts and waste. Use data-driven insights to monitor performance, identify inefficiencies, and implement continuous improvements. Promote fiscal responsibility by evaluating and optimizing IT budgets, ensuring cost-effective procurement and resource allocation. Collaborate with central OIT to deploy shared services and enterprise solutions that reduce operational overhead. Team Leadership and Development Lead a high-performing IT team, ensuring alignment with strategic goals and a focus on collaboration, innovation, and efficiency. Provide ongoing professional development, cross-training, and performance feedback to ensure team members are equipped to meet the college's diverse technology needs. Establish a culture of accountability and continuous improvement, emphasizing exceptional customer service and innovative problem-solving. Collaboration and Networking Serve as the primary liaison between the college, central OIT, and other colleges, fostering open communication and shared decision-making. Develop cross-campus partnerships to identify opportunities for resource sharing and collaborative problem-solving. Actively participate in university IT committees, professional organizations, and events such as Educause to stay informed about industry trends and best practices.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Education and Experience	Master's degree and at least two years of relevant experience OR Bachelor's degree with at least three years of relevant experience OR An equivalent combination of education, training and relevant experience For management-level roles, also include with the above requirements 1-2 years of supervisory experience.
Other Required Qualifications	Proven experience with agile project management methodologies, including leading IT projects and managing cross-functional teams. Strong applied knowledge of IT security protocols and regulatory compliance standards using National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171 framework (e.g., CUI, FERPA, HIPAA, GDPR). Expertise in building and managing secure, scalable IT infrastructures and services. Demonstrated ability to align IT strategies with organizational goals and collaborate across departments to drive efficiency. Strong understanding of procurement processes, including evaluating and approving purchases to ensure compliance with university, state, and federal guidelines. Excellent communication, negotiation, and problem-solving skills, focusing on stakeholder engagement. Experience with SCCM, JAMF, ServiceNow, project management tools.
Preferred Qualifications	ITIL V4 Certification, SAFE 6.0 Certification, CompTIA Security+, AWS Cloud Practitioner Essentials
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	03/25/2025
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Please note, you will be required to attach a cover letter, resume, and a separate document containing contact information for at least three professional references.

Position Details

Position Number	00000995
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Department ID	205001 - Computing Services - Poole College of Management
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.