Transit Planner

North Carolina State University

$67,000 - $77,000

United States, North Carolina, Raleigh

Mar 25, 2025

Posting Information

Posting Number	PG194019EP
Internal Recruitment	No
Working Title	Transit Planner
Anticipated Hiring Range	$67,000 - $77,000
Work Schedule	Full time position at 40 hours/week, Monday - Friday; with a set agreed upon schedule. Additional hours may occasionally be required, based on departmental needs, which may include weekends.
Job Location	Raleigh, NC
Department	Transportation Department
About the Department	NC State University, the largest public university in North Carolina, is a leading research institution with over 38,000 students and 9,000 faculty and staff. It comprises twelve colleges and offers diverse academic and research programs, including engineering, agriculture, sciences, and veterinary medicine. The university operates a 2,200-acremain campus in Raleigh, along with Centennial and Biomedical Campuses, housing research and corporate partnerships. NC State also manages agricultural farms, research stations, and facilities across the state. Recognized nationally for its research in fields like big data, biomedical engineering, and food safety, NC State ranks 6th in research spending among public universities without a medical school. The university is a top employer in North Carolina, known for its dynamic, inclusive workplace culture. North Carolina State University Transportation Department (NC State Transportation) is a receipts-supported auxiliary within the Office of Finance and Administration responsible for parking and transit services, managing 20,000 parking spaces, maintenance and operation of 10 parking decks, enforcing parking regulations, parking citation review and appeal and administration of a 10-route transit system serving over 2.7 million riders per year.
Essential Job Duties	Join Our Dynamic Team at NC State Transportation! *Are you ready to take your expertise in transit planning and operations to the next level?* North Carolina State Transportation is seeking a Transportation Planner to lead innovative solutions for the Wolfline Transit System. This is a fantastic opportunity to shape the future of campus transit while having a direct impact on student and staff mobility at one of the nation's top universities! Key Responsibilities: Program Management Lead technical studies on ridership, routes, and transit pass use (GoPass) with a focus on data analysis, service evaluations, and passenger amenities. Collaborate closely with the Transportation Planning Manager to oversee Wolfline's contractor, implementing and managing service changes like route adjustments, schedule updates, and station improvements. Spearhead emergency and special event service plans, coordinating weather-related and event-driven route changes. Ensure timely, accurate communication with TransDev, guaranteeing the system displays up-to-date and accurate transit information. Communication Be the voice of Wolfline, monitoring customer interactions across phone, email, voicemail, and social media, ensuring the highest level of service. Translate complex Transportation Department policies to meet client needs while fostering strong relationships across campus units. Provide outreach and collaborate with private transit providers (such as apartment complexes), serving as the liaison between them and the university. Lead presentations, develop engaging content, and maintain effective communication channels across multiple platforms. Essential Skills & Qualifications: Expertise in analyzing transit operations, including ridership and route evaluation. Strong understanding of the policies, procedures, and objectives guiding NC State's transportation services. Ability to work cross-functionally and engage with diverse stakeholders, from campus units to private contractors. Proficiency in data analysis, with a knack for turning insights into actionable recommendations. Excellent communication skills, with experience leading presentations and managing public outreach efforts. If you're a forward-thinking, solution-driven individual with a passion for improving campus transportation, we want you to be a part of our team. Take charge of the future of Wolfline! Apply today and make a lasting impact on the NC State community!
Other Responsibilities	This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts NC State University's rights to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Minimum Education and Experience	Bachelor's degree in a discipline related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Comprehensive Knowledge of Transit Planning: In-depth understanding of planning principles and practices tailored to public transit systems, ensuring effective and forward-thinking solutions. Project Management Excellence: Proven ability to lead and manage complex projects from concept to completion, with a keen focus on meeting deadlines and achieving organizational goals. Advanced Data Analysis & Database Management: Expertise in creating, managing, and analyzing databases to drive insights and improve transit operations. Cutting-Edge Research Skills: Strong research capabilities to evaluate trends, assess transit needs, and recommend improvements that enhance service delivery. In-Depth Knowledge of Public Transit Systems: Familiarity with the dynamics of public transportation, including operations, logistics, and customer service, to make informed decisions that support the campus community. Innovative Marketing & Promotion for Alternative Transportation: Experience with creative strategies to market and promote alternative transportation options, engaging with diverse audiences. Expertise in Presentation Graphics & GIS Mapping: Proficiency in designing compelling presentations and creating detailed maps using GIS technology to visually communicate transit data and plans. Strategic Transportation Master Planning: Ability to contribute to the development and refinement of long-term transportation master plans that align with university goals and sustainability initiatives. Proficient Computer Skills: Strong command of Microsoft Office Suite (Word, Excel, Access) and social media platforms, along with the ability to adapt to new software and digital tools for effective communication and operations. *With these enhanced skills, you'll be ready to drive innovation and excellence in NC State's transportation initiatives!*
Preferred Qualifications	Comprehensive Experience in Transit Operations: A proven track record in transit operations, planning, logistics, and customer service, with a focus on optimizing service delivery and fostering positive community relations. Hands-On Expertise with Transit Systems: Practical experience working with and enhancing the operations of a transit system, contributing to its growth and efficiency while ensuring seamless service for riders.
Required License(s) or Certification(s)	Valid NC Driver's license within 60 days of hire.
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	03/25/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please include as attachments a resume/CV and cover letter.

Position Details

Position Number	00041041
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Department ID	424001 - Transportation
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.