Regional Sales Operations Leader

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What you will do:

The Regional Sales Operations Leader reports directly to the Regional GM and directs the efforts of sales support teams in the Region that are directly tied to the productivity and performance of our selling teams. These include the following:

• Sales & Account Support
• Pre-Sales Technical Support
• Resolution Team
• Sales Data Analyst
• S&OP Support

This position is responsible major contributions to the overall productivity and effectiveness of the sales organization. As the senior leader for Sales Operations in the Region, this position will have responsibility for working alongside the executive senior leadership team to create and establish the sales enablement strategy for the Commercial functions across Sensormatic's products, services, solutions and channels. He/she will partner with senior and regional level leaders in Commercial, Talent Development, Human Resources, Supply Chain, Solutions Management, Engineering, Legal, Marketing and Sales to accelerate stronger business performance and advance productivity by providing the support, enablement, tools and processes that are aligned to our business strategy.

How you will do it:

• Implements, and manages sales forecasting, planning, and budgeting processes
• Maintains high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization. Ensures planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within the organization.
• Facilitates successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch.
• Fosters an organization of continuous process improvement.
• Prioritizes investments in support of sales organization productivity and in alignment with our overall Core Business Systems framework.
• Works as a member of the core Transformation team in ensuring alignment with our overall technology strategy.
• Recommends changes and/or enhancements to the company Customer Relationship Management technology platform.
• Makes recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity.
• Leads regional change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models. *
• Works closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success. *
• Ensures sales reporting, performance metrics and other internal intelligence is provided to the sales organization.
• Identifies new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives.
• Working closely with sales leadership and Human Resources, as well as Solutions Management in maintaining a sales force training plan focused on developing and reinforcing critical sales competencies.
• Prioritizes training objectives for selling, sales management, and sales support roles. Oversees the delivery of field and HQ training to sales, sales management, and sales support personnel. *

Critical Skills / Core Competencies:

Strategic Clarity:Creating a plan with specific goals, targets, and milestones that is tied to our vision.
Role Clarity:Getting clear on what each team member is responsible for, what you have authority over, and who you have to work with.
Customer Focus:Including customer wants and needs into your decision making process
Capturing External Ideas:Identifying and bringing in best practices from outside the company.
Operationally Disciplined:Setting and communicating clear work standards to improve performance - "the fundamentals."
Bottom-up Innovation:Involving colleagues in solving problems that directly impact what they do.
Performance Transparency:Making results widely available and easily accessible
Supportive Leadership:Caring about the welfare of colleagues when making decisions and creating a positive team environment.
Rewards & Recognition:Acknowledging a job well done with public recognition and non-financial rewards.
Talent Development:Developing employees' knowledge and skills. Supports the strategic direction of Sales Operations within Sensormatic Solutions by working directly with members of the Sales Leadership Teams to ensure that the tools, programs, campaigns, training and upskilling deployed globally are aligned with enterprise growth targets across all business units. Lead a high-performing team of Sales Enablement professionals in the creation, delivery, and evolution of enablement tools and programs that enhance sales effectiveness and commercial excellence. Initiate, develop, and manage strong partnerships with key business stakeholders in the Regional Leadership Team and their subordinate sales leaders in the SBU's they manage. Supports the deployment of enablement tools, curriculum, and programs. Oversees and leads the adoption of the enterprise-wide sales competency model. Leverages assessment data to suggest specific remediation approaches customized to the individual contributor, regional market, or strategic business unit.

What we look for:

• More than 15 years of Sales, Sales Operations or equivalent commercial experience (preferably in a B2B environment),
• Must have extensive sales leadership experience
• Bachelor degree or equivalent experience required. Master's degree preferred.
• Strong leadership skills required, including proven ability to influence leaders and facilitate cross-functional teams.
• Experience in large, complex organizations with deep commercial experience from leadership through the individual contributor level
• Ability to build strong working relationships with internal customers to positively influence key constituents.
• Ability to lead and manage large programs and a portfolio of projects.

Complexity

• Working in a central function with regional reach across multiple business units
• Cross-functional and cross-regional teamwork and communications
• Consults Senior Business leaders (Directors, VPs and above)
• Engages with segmented teams, across regional global time zones, focused on individual and team performance goals

Knowledge and Skills Required

• Strong demonstrated Leadership
• Effective global collaborator
• Demonstrated ability to mitigate risk, assess capabilities and know when to escalate
• Very strong verbal and written communication skills
• Confidence and an Executive Presence
• Extensive experience in all related sales and sales operations disciplines
• Able to discern order out of chaos
• Skilled in integrating change management into a program management methodology
• Ability to balance between competing priorities
• Flexible and creative!
• A coalition builder
• Ability to learn quickly and develop unique approaches to business objectives
• Leverage best practices in selling, coaching and developing individuals to achieve targets
• Capable of navigating complex and dynamic (or a politically sensitive) environment
• Excellent analytical thinking and problem-solving skills
• Very strong business and financial acumen expertise
• Extensive knowledge of Word, Excel, Visio, Project, PowerPoint