Office Manager

RFK Community Alliance

life insurance, vision insurance, paid time off, tuition reimbursement, retirement plan

United States, Massachusetts, Lancaster

971 Main Street (Show on map)

Mar 25, 2025

Position:
Office Manager

Location:

Lancaster, MA

Job Id:
721

# of Openings:
1

Office Manager

Who We Seek

You are a compassionate, dynamic, and organized contributor who desires to help our DFPS team members succeed. You will support the Doctor Franklin Perkins School staff (and therefore our amazing students and their caregivers) by welcoming visitors, ensuring the office runs smoothly, and problem solving to ensure emerging issues are handled in a timely, professional, and empathetic manner. You are responsible for managing the daily happenings in the office including phone calls, school visitors and appointments, record keeping, and collaboration with various departments across RFK Community Alliance.

Who You Are

The School Office Manager is often the first point of contact for many potential families, local districts, and referral sources, both via email and phone and upon their arrival to campus. Responsible for overseeing the daily operations of the DFPS office, this individual ensures a smooth and efficient administrative workflow by coordinating communication, supporting school staff, and serving on our leadership team.

Who We Are

The Doctor Franklin Perkins School (DFPS) provides a 12-month academic program for students in Grades K-12 and beyond through age 21. We proudly serve students with significant social, emotional, and behavioral disabilities using a trauma-responsive approach that enables them to become connected, capable, and healthy.

Essential Functions:

Office Management:
- Ensure the office environment is welcoming and organized
- Supervise and coordinate the office tasks and activities
- Maintain office supply inventory and place orders as needed
- Problem solve and ensure new issues that arise are handled in a professional, timely manner

Administrative Support:
- Assist leadership team with scheduling, organizing annual events, other administrative tasks
- Review and distribute school communication, including newsletters, announcements, etc.
- Spearhead emergency procedures, maintaining documentation on completed drills
- Ensure confidentiality with confidential student information

Communication:
- Serve as a primary point of contact for caregivers, referral sources who call the school number
- Handle inquiries and provide information about school policies and procedures
- Coordinate and schedule meetings and events

Financial Management:
- Assist with budget monitoring
- Process invoices, purchase orders, and reimbursements
- Maintain accurate records and reports as directed

Compliance and Reporting:
- Ensure compliance with agency policies and local and state regulations
- Follow various workflows to ensure student databases are updated and accurate
- Enter annual training requirements in agency's online system
- Maintain caregiver information in applications that include On Call and Constant Contact
- Prepare and submit required reports and documentation
- Participate in performance quality improvement efforts that include timely, accurate completion of workflows and documentation measures outlined in the agency PQI plan/divisional goal plans

And all other related duties/special projects as assigned by the divisional Vice President/Associate Vice President.

Requirements:

Associate's degree required. Bachelor's degree preferred.
A minimum of three years of related experience
Excellent interpersonal, communication, organizational, and computer skills
Strong organizational and multitasking abilities
Proficiency in office software (e.g., Microsoft Office Suite, information systems, etc.).
Ability to handle sensitive information with discretion

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Able to regularly stand, sit, talk, hear, and use hands and fingers to operate a computer and phone
Ability to sit at a computer for an extended period
Light lifting is required

Work Environment

The work environment described here is representative of those the employee encounters while performing the essential functions of this job.

Typical office environment within a school setting
Occasional evening or weekend work may be required for school events
Moderate noise
Ability to work in open and confined areas

Shift:

Full-Time, Mon-Fri, Day Shift

How We Promote Equity, Cultivate Leaders, and Grow Together

At RFK Community Alliance we're dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion doesn't happen by accident, it's by design. Together we're the designers. We believe that a diverse and inclusive workplace makes our organization stronger. We care about including diverse perspectives and experiences at every level. This is why we're committed to honoring, celebrating, and fostering diversity and inclusion on our team, in our clientele, and within our community. Our team must reflect our community and vice versa. We value, respect, and support all types of diversity across all identities including, but not limited to, ethnicity, race, gender, LGBTQIA, age religion, and abilities. We take responsibility for the community we're creating here at RFK Community Alliance, and we're here to contribute to the progression of our society to a more inclusive and equitable one.

Why You'll Love Us

At RFK Community Alliance, we're committed to taking care of our team, and we know you'll love being a part of an organization that truly values its people. We offer an outstanding benefits package designed to support your well-being and professional growth. Enjoy comprehensive health coverage with our health, dental, and vision insurance plans. Take advantage of generous paid time off and holiday pay, giving you the balance you need to recharge. We're invested in your future, offering tuition reimbursement, educational assistance, and a retirement plan with a generous employer match. Plus, we provide employer-paid life insurance, short- and long-term disability coverage, and access to a robust Employee Assistance Program to ensure you and your family are supported every step of the way. Joining our team means you'll have the benefits and resources you need to thrive both personally and professionally.

$2,500 Sign-On Incentive

This position is eligible for the RFK Community Alliance Sign-On Incentive in the amount of $2,500 in your first year of employment. You will receive $500 after 3 months; $500 after 6 months; $1,500 after 12 months.

Pay Range: $47,840 - $51,480 per year

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