Access Services Clerk

Are you ready to make an impact? At North Carolina Central University ( NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.

In support of the mission of the NCCU School of Law, the Law Library provides information services and resources that promote the performance of high-quality legal research activities by our faculty, students, staff and community. The Access Services Department ensures that the library is staffed; that the collection is kept up to date, properly managed, and easily searchable; and that all patron needs outside of Reference are handled quickly and efficiently.

The primary duties for this position include: staffing the circulation desk, answering questions, interpreting library and law school policies, circulating materials using an automated circulation system, maintaining course reserves, and providing professional customer service to all library patrons. In addition, this position will also be responsible for stacks maintenance, including shelving, shifting, and shelf-reading library materials. Further, this position has responsibility filing loose-leaf updates, microfiche, newsletters and advance notices. Records data related to library usage and collection maintenance tasks and compiles and submits a monthly report. Assists in monitoring the library to ensure that patrons comply with library and law school policies and closes/opens the library at designated times. Provide assistance monitoring and directing student workers. The schedule for this position includes night and weekend hours on a regular basis. Hours are subject to departmental needs and may change.

The successful candidate must possess: Knowledge of library circulation systems; ability to work with the public in a professional manner and experience providing customer service; ability to communicate effectively in oral and written communication; ability to interpret library, Law School, and University policies and procedures; ability to multi-task; ability to prioritize work tasks with minimal supervision; ability to work with diverse populations; ability to learn and apply new technologies; ability to monitor and direct the activities of student workers; ability to shelve and file library materials accurately; ability to lift 20 lbs., push/pull a loaded book truck, stoop and bend, climb a ladder/stool to retrieve materials from 8 ft. shelving, shift large portions of the library collection, and read spine labels at varying heights.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

N/A

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Provide assistance at the Library Service Desk: answering questions, interpreting and communicating library/law school policy, responding to phone calls, checking materials in/out, handling course reserves, working closely with students, faculty, and the general public to provide access to all of the library's legal resources.

Use and understanding of the Integrated Library System to provide circulation and access services functions for all patrons. Understanding library policies and procedures to appropriately conduct materials maintenance and stack maintenance activities (e.g. shelf reading, loose-leaf updating, materials shifts, re-classifications, etc.) Responsible for maintaining and updating library social media accounts.

Keeping full, accurate statistics on personal tasks and library usage, including head counts, question logs, and recording shelving, updating, discard, and other statistics. Compiles statistics into monthly/annual reports as directed.

Training and supervising student employees working in the evenings and on weekends. Providing daily work tasks to student workers based on current departmental needs. Providing service training updates as necessary. Creates and gives to Access Service Librarian all paperwork associated with student workers, including paper time sheets, employee handbooks, and reference notebooks.

Communicates with patrons in a professional, friendly manner. Works with Access Services Librarian to create marketing materials, training videos, and instruction necessary to increase access to the library's resources and services. Provides training and ongoing instruction to student workers.

Other duties as assigned

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more: