RADIO COMMUNICATIONS TECHNICIAN SUPERVISOR - 03252025-66441

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, COMMUNICATIONS DIVISION, DAVIDSON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

1. Possession of a Radiotelephone license issued by the Federal Communications Commission or certification as a two-way radio technician by an approved organization such as the Associated Public Safety Communications Officers (APOC) or the National Association of Business and Educational Radio (NABER) is required;
2. Be willing to and able to qualify with, carry, and use assigned weapons;
3. Be eligible to receive and maintain a security clearance in accordance with applicable agency regulations;
4. Be at least eighteen (18) years of age;
5. Have a good moral character, as determined by investigation;
6. Complete a criminal history disclosure form in a manner approved by the appointing authority;
7. Agree to release all records involving their criminal history to the appointing authority;
8. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
9. Not have been convicted or pleaded guilty to, or entered a plea of nolo contendere to any felony charge or to any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances, Tennessee Code Annotated 7-86-205;
10. Not have been discharged under any other than honorable conditions from any branch of the United States armed forces;
11. Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
12. Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
13. Upon appointment, successfully complete a prescribed course of instruction.

Overview

Responsibilities

1. Recruit for potential vacancies through personal contact and referrals to build an applicant pool.
2. Conduct interviews according to State requirements with candidates for vacancies to identify the best person to work in the unit.
3. Select candidate to be recommended to fill vacancies for promotion or appointment.

Developing Objectives and Strategies:

1. Develop and implement a preventive maintenance program (including annual/semi-annual maintenance checks) to prevent major system failures and to ensure long range reliability of the equipment.

Evaluating Information to Determine Compliance with Standards:

1. Ensure compliance of State equipment with agency, state and federal laws/guidelines, etc. through inspection and measurement.

Handling and Moving Objects:

1. Uses fine motor skills in daily work activities (such as installing connections, soldering components and connectors, crimping fittings/connectors and pulling fuses) to install, maintain or repair electrical radio transmitting equipment/systems.

Repairing and Maintaining Electronic Equipment:

1. Repair radio transmitting equipment/systems (to include fixed, mobile, portable devices and ancillary equipment-lighting and sirens) utilizing necessary test equipment including PC, test set, hand tools, etc. to ensure reliable communications.
2. Perform preventative maintenance on radio transmitting equipment systems according to FCC guidelines and manufacturer's specifications to prevent system failure.
3. Installs radio transmitting equipment/systems in vehicles and/or structures according to system operational parameters to meet operational needs of the user.
4. Programs system parameters, talk groups, frequencies, etc. using computer software to maintain or set up radio transmitting equipment/systems (such as P25 - IP network, microwave point-to-point and analog communications).

Interpreting the Meaning of Information for Others:

1. Interprets rules, regulations and policies (such as Human Resources, FCC, technical standards) for staff and/or users in order to communicate the meaning of them and lead others in this effort.

Inspecting Equipment, Structures, or Material:

1. Utilizes test equipment (such as service monitor, computer diagnostic software, watt meter) to detect possible failure and discrepancies from performance parameters.
2. Visually inspects equipment (such as towers, equipment shelters, power sources) to detect possible failure and discrepancies from performance parameters.
3. Inspects physical aspects of the property (such as fences, grounding equipment, HVAC systems) to determine if the cause of the problem is due to a security breach.
4. Inspects environmental controls (such as structural integrity, HVAC systems, lighting) to ensure proper performance of all equipment.

Organizing, Planning, and Prioritizing Work:

1. Prioritizes work to be accomplished by self and staff as determined by level of system interruption, emergency conditions, safety and health.

Resolving Conflicts and Negotiating with Others:

1. Handles complaints received from the public, customers, users and/or staff by gathering information from all parties and makes a decision regarding actions needed.

Coordinating the Work and Activities of Others:

1. Oversees and coordinates the scheduled work of vendors/contractors as the agency's on-site representative to verify the work is accomplished per specifications.
2. Coordinates the installation/removal and repair of radio systems by scheduling work activities/logistics of radio personnel and users.
3. Facilitates the sharing of relevant data/information to promote seamless interoperability with local government officials and other agencies.

Guiding, Directing, and Motivating Subordinates:

1. Set performance standards for employees by developing performance plans and evaluating performance annually.
2. Provide problem solving guidance to employees when judgment on complex situations is needed.
3. Monitors workload of subordinates, makes adjustments to their schedule to ensure all types of assignments are completed by established deadlines.
4. Ensures staff can convey meaning of policies, procedures and regulations to staff and users in the appropriate format based on the recipient.

Interacting With Computers:

1. Programs radio transceivers, IP routers and switches using up-to-date, specialized manufacturer's computer software and specialized interface equipment to set up system parameters.
2. Programs security/safety equipment including emergency lighting, camera and siren systems using computer software.
3. Uses computer for daily functions including e-mail systems, word processing systems, data base programs, spreadsheets and windows environments.

Estimating the Quantifiable Characteristics of Products, Events, or Information:

1. Determine resources and materials needed to accomplish radio communications projects by collecting information (such as cost, resources, staff availability) or using input from staff.

Making Decisions and Solving Problems:

1. Assesses daily problems (such as broken equipment, unusual needs/situations, resource availability) and determines appropriate action (fabricates or makes adjustments to equipment, knowing who to call for staffing/technical support).

Scheduling Work and Activities:

1. Assigns work activities to staff by considering factors such as priority of service, employee workload, resource capabilities and deadlines.
2. Coordinates or schedules work activities of contractors and vendors by considering the urgency of the situation, contractor/vendor availability, facility access, etc.

Establishing and Maintaining Interpersonal Relationships:

1. Establishes and maintains effective working relationships with staff, peers and management by fostering cooperation, sharing of ideas and open/honest communication.
2. Develops and maintains positive relationships with users by interacting in a professional, customer-focused manner through repetitive contact.

Communicating with Supervisors, Peers, or Subordinates:

1. Participates in performance evaluation discussions with supervisor to understand performance expectations and method by which set goals are achieved.
2. Submits work documents electronically or by mail to verify work completed.
3. Communicates with supervisors, peers and subordinates to discuss joint radio communication issues and activities.

Coaching and Developing Others:

1. Observe the work of subordinates and others to communicate more efficient and effective ways to perform job responsibilities.
2. Encourage staff to utilize available elective training opportunities based on career goals of the employee.
3. Actively observes strengths and weaknesses of staff to provide guidance on ways to build on strengths and capabilities.
4. Mentors staff by always representing the agency in a courteous and professional manner.

Performing General Physical Activities:

1. Carries equipment (such as service monitors, test equipment, batteries and hand tools) averaging 40 lbs. in weight for short distances.
2. Work in close quarters such as the trunk of a vehicle, under the dash of a vehicle and crowded equipment enclosures.
3. Bends, stoops, squats, etc. to pick up equipment, load service vehicle and install equipment.

Provide Consultation and Advice to Others:

1. Provide technical expertise to agency users taking into consideration the equipment and system needs and the concerns of users.
2. Share relevant data/information with staff of other agencies to promote reliable and efficient communication.

Getting Information:

1. Listen to radio systems to identify potential problems (noise, distortion, anomalies) or loss of communication.
2. Visually monitors fault management terminal to detect potential problems.
3. Gather equipment failure information from clients to determine course of action.
4. Visually inspects equipment to determine cause of problem and actions needed to repair.

Documenting/Recording Information:

1. Fill out work ticket (electronic or paper) for installed/repaired radio equipment to be used for inventory database, maintenance/station log.
2. Enters time and labor or expense information electronically to document weekly schedule and work related travel.
3. Maintains and updates code plug and other radio databases with current frequency and system operating parameters.

Training and Teaching Others:

1. Identifies training needs (such as equipment updates, certifications and new technology) of staff and make recommendation to management.

Updating and Using Relevant Knowledge:

1. Attends necessary technical and managerial training (such as radio and IT on-line and resident training systems, webinars) as required by agency.
2. Attend safety training as required by agency (such as CPR, First Aid and defensive driving).

Competencies (KSA's)

1. Problem Solving
2. Technical Learning
3. Directing Others
4. Time Management
5. Action Oriented
6. Customer Focus

Knowledge:

1. Building and Construction
2. Clerical
3. Computers and Electronics
4. Geography
5. Law and Government
6. Mathematics
7. Mechanical
8. Public Safety and Security
9. Telecommunications

Skills:

1. Active Learning
2. Active Listening
3. Critical Thinking
4. Mathematics
5. Reading Comprehension
6. Science
7. Speaking
8. Complex Problem Solving
9. Equipment Maintenance
10. Equipment Selection
11. Installation
12. Operation and Control
13. Operation Monitoring
14. Quality Control Analysis
15. Repairing
16. Troubleshooting
17. Systems Evaluation
18. Management of Material Resources
19. Time Management

Abilities:

1. Deductive Reasoning
2. Inductive Reasoning
3. Mathematical Reasoning
4. Number Facility
5. Oral Comprehension
6. Oral Expression
7. Problem Sensitivity
8. Selective Attention
9. Spatial Orientation
10. Time Sharing
11. Visualization
12. Written Comprehension
13. Finger Dexterity
14. Manual Dexterity
15. Dynamic Strength
16. Extent Flexibility
17. Gross Body Equilibrium
18. Stamina
19. Static Strength
20. Auditory Attention
21. Depth Perception
22. Far Vision
23. Glare Sensitivity
24. Hearing Sensitivity
25. Near Vision
26. Night Vision
27. Speech Clarity
28. Visual Color Discrimination

Tools & Equipment

1. Computer
2. Telephone
3. Copier
4. Scanner
5. Radios
6. Printer
7. Soldering Iron
8. Heating Gun
9. General Dynamics Communication Analyzer
10. TIMS Test Set
11. Multi-Meter
12. Watt Meter
13. Drill
14. Crimping Tools

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.