Business Center Transact Operations Manager

The University of North Carolina at Greensboro

$56,398 - $60,319

United States, North Carolina, Greensboro

Mar 24, 2025

Posting Details

Requisition Number	S2964
Position Number	012638
Position Classification Title	Technology Support Technician
Functional Title	Business Center Transact Operations Manager
Position Type	Staff
University Information	Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit	The Business Center is located in Moran Commons, Room 106, and is comprised of the SpartanCard Center and Spartan Mail. The SpartanCard Center produces an interactive campus ID that connects students to services utilizing a variety of technologies and allows both financial and access transactions. The SpartanCard provides students, faculty, and staff a multitude of services ranging from serving as the official ID of UNCG, to checking out a library book, to grabbing breakfast at the Dining Hall, to providing card access to restricted buildings. The SpartanCard also has a debit account feature for Stored Value. The SpartanCard office is responsible for managing and maintaining the Transact system, which provides campus with contactless, credential-based access, and integrated Point-of-Sale payment options. Spartan Mail is a fully functional post office, a US Postal Service Contract Postal Unit ( CPU), providing efficient processing and distribution of student, faculty, staff, community, departmental, bulk, and international mail. As a CPU, Spartan Mail accepts prepaid parcels, sells stamps, meters and/or applies postage to outgoing parcels, processes Priority/Priority Express parcels, enters postage data needed to and processes international parcels, and advises customers on said activities.
Position Summary	Serve as system administrator for the University installation of Transact System Enterprise (TSE) and affiliated systems, as well as updated technologies in the future. (Transact is the accepted System of Record for Stored Value transactions, POS transactions, Meal Plan transactions, and Door Access transactions made within the Transact environment at the University. The position incumbent will be responsible for day-to-day operations, reporting, training, and hardware/software troubleshooting. Additionally, updating the system, as needed, in conjunction with Transact Campus Inc. (and its direct partners or subsidiaries), University ITS, and the Business Center Director. ) Operate and serve as subject matter expert for IDMS and attached card printers. (IDMS is the ID card issuance software used to create or update student, employee, and affiliated person photos, as well as vendor records for the SpartanCard, the accepted Card of Record for University Identification. The position incumbent will be responsible for day-to-day operations, minor updates, care & maintenance of both PC & printers, training of student and full-time employees, and troubleshooting. ) Serve as Business Center Retail Operations Manager.
Minimum Qualifications	Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six (6) months experience Advanced level requires an additional one (1) year of experience
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications	Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Experience to include daily operations & reporting. Familiarity with enterprise systems and a desire to advance that system knowledge. Experience with Transact Campus Inc applications (TSE, related-Door Access, Point-of-Sale, etc.)
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to Applicants	Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number
Recruitment Range	$56,398 - $60,319
Org #-Department	ID Center - 57605
Work Hours of Position	8 am-5pm, M-F with extended hours as needed during peak operations
Number of Months per Year	12
Posting Requirements
Job Family	Information Technology
Career Banded Title	Technology Support Technician
Open Date	03/24/2025
Close Date	04/04/2025
FTE	1.000
FLSA	Non-Exempt
If other, please indicate
If time-limited, please specify end date for appointment.
Salary Grade Equivalency	63