Technical Training Manager

Thompson Tractor Company, Inc.
United States, Alabama, Birmingham
Mar 24, 2025
Description The Technical Training Manager is the Team leader for the Technical Training Department and is responsible for ensuring that both internal and external customers' needs are met at the highest level. The Technical Training Manager will support all divisions within Thompson Tractor Company by building a culture of teamwork throughout the company. A valid driver's license is required for this position. Travel Requirements Moderate overnight travel within the Thompson territory will be required. The Training Manager is also required to attend meetings and conferences outside the company footprint. Essential Responsibilities & Expectations Ensures safety guidelines are followed and included in training presentations Coaches and directs Training Department employees Monitors, develops and maintains employee performance Ensures all instructors are CIAP Certified Ensures CIAP standards are followed Identifies Instructors' training needs and provides opportunity for them to attend training Assigns course responsibilities to instructors and builds redundancy within the team skill set Evaluates the need for appropriate training aids and tooling for the Training Department Sets priorities for training needs based on waiting list and special needs Works with PSSR's and customers to meet customers' training needs Works with Division supervisors and managers to address training needs Oversees the Fast Track Program, including enrolling technicians and Caterpillar Certification Stays current on products and systems Teaches classes as needed Ensures Contamination Control Guidelines are applied and followed. Responsible for Technical Training Facility and classrooms Maintains Thompson Tractor Classification Program Oversees TT Master Program Technician Career Planning Development Accreditation Champion Maintains a strong professional image Other duties assigned by management Qualifications Education Technical/other training (preferred) High School or Equivalent (required) Experience Service experience is preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Licenses & Certifications Driver's License Personal (required) Skills Listening (required) Technical (required) Written Communication (required) Verbal Communication (required) Relationship Building (required) Collaboration (required) Customer Service (required) Team Building (required) Leadership (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)