Financial Aid Advisor

Loyola University Of Chicago

United States, Illinois, Chicago

820 North Michigan Avenue (Show on map)

Mar 24, 2025

Position Details

Job Title	Financial Aid Advisor
Position Number	8100275
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Non-Exempt
Campus	Rogers Park-Lake Shore Campus
Department Name	STUDENT FINANCIAL ASSISTANCE
Location Code	FINANCIAL ASSISTANCE (02023A)
Is this split and/or fully grant funded?	No
Duties and Responsibilities	As a key member of the Financial Aid Office, the Financial Aid Advisor is the initial point of contact for all perspective, new, and continuing students, parents, and guests by answering all in-bound phone calls and responding to e-mails. -Primarily, the advisor will counsel and advise students and families about their financial aid eligibility, application procedures, aid programs, costs, and indebtedness, individualizing information to the particular needs and situation of the student. Gather protected and sensitive information and required data to triage complex financial aid issues or questions. Key duties include (but are not limited to) explaining general information, reviewing financial aid documents, explaining procedures and policies to students and/or parents for starting and/or restarting the financial aid process, troubleshooting financial aid issues and providing feedback to explain reasons and resolutions. The advisor will access federal aid and/or state systems and various student resources to provide information to students regarding their financial aid status. Help students and/or parents understand the data required for financial aid determinations. Attend trainings and earn yearly credentials through NASFAA and FSA to ensure on-going understanding and aptitude of federal Title IV regulations. Review submitted documents for accuracy and follow-up with students and/or parents if additional information is required. Review conflicting information, citizenship comment codes and documentation, reviewing other comment codes as determined by the FAFSA, or review of appeal audit forms to ensure on-going compliance with federal regulations. Supports recruitment and other university-wide events. Troubleshoots with various departments to support questions outside of financial, including (but not limited to) the Bursar's Office, Admissions, Residence Life, and the Dean of Students Office. Performs other related duties as assigned.
Minimum Education and/or Work Experience	Bachelor's degree preferred and 2-3 years of customer service experience.
Qualifications	Customer service experience in high call volume roles preferred. Detail-oriented with good interpersonal, verbal, and written communication skills. Ability to collect with discretion and protect sensitive personal information. Ability to think critically with adaptability to change. Must be able to work as part of a diverse team. Willingness to support students and families from all backgrounds. Ability to manage difficult conversations and provide feedback to explain reasons, policies, and/or resolutions. Ability to work with multiple systems to ensure the student has completed all necessary financial aid steps. Working knowledge of federal, state and local laws regarding student financial aid is preferred (with training available as needed). Demonstrated ability to perform responsibilities with initiative and minimal supervision. Ability to interact professionally with student, parents and LUC colleagues in support of a holistic approach to service.
Certificates/Credentials/Licenses	None
Computer Skills	Proficiency with MS Office Suite, Internet and email applications. Experience with PeopleSoft and Department of Education systems (COD, NSLDS, etc.) preferred.
Supervisory Responsibilities	No
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?
Physical Demands	Repetitive Motions
Working Conditions	None
Open Date	02/11/2025
Close Date
Position Maximum Salary or Hourly Rate	$22.00/hr
Position Minimum Salary or Hourly Rate	$20.00/hr
Special Instructions to Applicants
About Loyola University Chicago	Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world. Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.
Quick Link for Posting	https://www.careers.luc.edu/postings/31067