Windows Systems Engineer

Job Summary
The Windows Systems Engineer is primarily responsible for designing, implementing, and maintaining Windows-based infrastructure in physical and virtual operating systems to ensure continuous optimal performance of enterprise systems and provides third level support.

Primary Objectives

• Develop and deploy Windows-based server environments to meet organizational needs.
• Provide expert-level troubleshooting and support for hardware and software issues including work instructions.
• Maintain stability, security, and performance of Windows systems through regular monitoring, maintenance, and patching.
• Implement and maintain virtualization solutions using Hyper-V and VMware to enhance system efficiency and scalability.
• Manage and optimize Azure cloud services, including virtual machines, storage, and networking.
• Stay informed about the latest industry trends and technologies to recommend and implement system enhancements.

Duties and Responsibilities

• Administer, organize, and maintain Azure Active Directory (Entra ID) ensuring secure access, implementing authentication policies and managing MFA and SSO.
• Administer, install, and troubleshoot hardware, peripherals, services, directories, storage, and components in accordance with standards and operational requirements.
• Deploy and manage Azure IaaS such as virtual machines, storage, and networking.
• Support development teams with Azure PaaS including deployment and management of Azure App Services.
• Participate in installs, upgrades, and decommissions of designated systems, products, and infrastructure.
• Schedule, perform, and monitor daily system backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Perform data recovery as needed.
• Participate in weekly rotations of after-hours on-call support.
• Track, prioritize, document, communicate, and resolve support requests using ServiceDesk ticket system.
• Participate in daily operational and security monitoring of the server systems.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted groups.
• Monitor and maintain software licensing and maintenance agreements.
• Lead system projects relating to upgrades and migrations.
• Manage physical servers and VMs in accordance with corporate standards and procedures.
• Provide second and third tier technical support.
• Develop and maintain comprehensive documentation detailing system configurations, procedures and processes.
• Automate tasks using PowerShell.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in a computer related field or equivalent combination of coursework and experience in directly-related field preferred

Licenses and Certifications

• Valid state-issued driver's license and acceptable DMV record required
• Transportation Worker Identification Credential (TWIC) required
• Microsoft certifications in Azure, Office365, MS System Center Configuration Manager, and Systems Administration preferred

Work Experience

• 5+ years' relevant Microsoft Windows system engineering or administration experience required
• 5+ years of advanced administration of virtualized environments with corporate management software required
• 5+ years of administration of Microsoft Azure Active Directory and Office365 systems required
• 5+ years using PowerShell to automate management of systems required
• 5+ years of proficient administration of Microsoft System Center Configuration Manager including Intune required
• Applied experience in administration of Windows 2012, 2016, 2019, 2022 servers required
• Experience using imaging, scripting, remote access tools, consoles, and desktop management tools strongly preferred

Required Knowledge, Skills and Abilities

• Strong knowledge of IT infrastructure architecture, cloud computing, and virtualization standards and best practices.
• Applied knowledge of information security, compliance, and IT audit requirements.
• Ability to design, document, and implement scalable and secure enterprise IT solutions.
• Strong problem-solving and analytical skills to troubleshoot complex system issues.
• Experience leading system upgrades, migrations, and performance optimization projects.
• Ability to read, interpret, and apply technical manuals, materials, and knowledge bases.
• Ability to identify and resolve complex issues using innovative research and analysis.
• Demonstrated ability to take initiative, work independently, and collaborate on cross-functional teams.
• Ability to multi-task, manage priorities, and meet critical deadlines.
• Ability to communicate technical concepts and details to a non-technical audience, including leadership.
• Ability to communicate in technical terms with departmental staff.
• Demonstrated intermediate-level proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Outlook.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment

Travel
20% Must be able to travel independently to U.S. locations including Hawaii and drive unaccompanied at ports and terminals.

Screening Requirements
Background Checks
Driving Record Review

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 1: $130,000 - $145,000