Collections Representative

Every day Incyte Diagnostics / Pathology provide vital information that helps our clients and patients understand their health. Our team of expert pathologists believe in a collaborative approach to patient care centered on outstanding quality diagnostics and service to the Northwest medical community. Not only do we bolster our community, but we also provide numerous resources to our employees which help bring balance to the complexities of work and personal life through our wellness programs. If you are passionate about helping people and have a drive for service, then this opportunity could be a great next career step!

Our Collections Representative is responsible for contacting individuals with overdue accounts to arrange payment, maintain accurate records of communications and transactions, and ensure timely collection of outstanding debts: work closely with customers to resolve payment issues, negotiate repayment plans, and provide excellent customer service to maintain positive relationships while reducing delinquency rates.

• Manage patient accounts by researching rejections and updating insurance.
• Post patient, insurance payments and adjustments.
• Establish payment arrangements per company policy.
• Collaborate with our collection vendor.and communicate directly with patients regarding their financial responsibility from services provided by Incyte.
• Cover phone shift and return voicemails and emails.
• Perform other related duties as assigned.

Education/Certifications

• High school diploma or equivalent.

Preferred Qualifications:

• Minimum one year experience in a medical office, collections, or insurance billing (EOB, ICD 10, and Remittance).
• Previous customer service experience.
• Intermediate capabilities in Excel.
• Knowledge of medical terminology.
• Experience with Centricity Group Management software.
• Certified Professional Biller (CPB) by AAPC.

Skills and Abilities

• Fast and accurate computer keyboarding skills including 10-key.
• Proficient with Microsoft Office programs.
• Ability to use standard office equipment (fax, copier, scanner, etc)
• Strong communication and negotiation skills: professional and courteous phone skills.
• Ability to multitask efficiently: attention to detail and excellent organizational abilities.
• Ability to manage sensitive customer interactions with professionalism.
• Ability to work with minimal supervision and ability to function well in a high-paced and at times stressful environment.

Pay Range$19.46 - $27.25 USD Hourly

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Generally, new hire offers will be between the minimum and midpoint of the salary range, depending on experience (DOE), with the ability to grow within the range over time.

Incyte Diagnostics is EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer a competitive compensation and benefits package* which includes medical, dental, and vision benefits, life and disability benefits, a retirement plan, paid holidays. PTO/vacation benefits, and floating holidays. Compensation is commensurate with experience and/or education. Full benefit details can be found here: https://www.incytediagnostics.com/about/benefits/ *The benefits package offered is dependent upon the FTE and employment status.

For other opportunities, at Incyte Diagnostics: https://www.incytediagnostics.com/about/careers/