Sr. Project Management Analyst - Lead Application Training Coordinator

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The Corporate Information Services Department is seeking a dynamic and talented Sr. Project Management Analyst - Application Training.

Working in a team-based environment, the Sr. Project Analyst - Application Training will coordinate the activities in all phases of training, including involvement in user acceptance testing. Will be tasked with assessing training needs, reviewing training materials, coordinating training sessions, managing participant registration/completion, and measuring the effectiveness of the training program. The ideal candidate will have strong experience in ERP training, adult learning principles, and system implementation training strategies.

Key Responsibilities include:

System Implementation/Support:

• Has strong time management and organizational skills and is able to manage multiple projects at once.
• Develops training use cases (informed by User Acceptance Test processes) including feature interaction, stress & performance.
• Creates training plans that are applicable to each release by working closely with the application teams to ensure quality and usability of ERP.
• Reports defects found to provide as much support or information as necessary to application teams.
• Suggests and actively participate in processes improvements to training materials, on-line learning, and approach to in-person training.
• Analyzes training results and users' feedback and communicates with application teams to assist in the resolution of any key skill gaps.
• Defines new or improved training processes and has experience identifying the needs for "Soft Skills" training (e.g. Critical Thinking, Vendor Management, Negotiation Skill Building, Emotional Intelligence, etc.).
• Trains and mentors new team members.
• Proficient with all Microsoft Office applications.
• Approves developed training Methodologies.
• Reviews and provides input into training materials for all ERP applications and prepares the appropriate training result documentation.
• Ensures adherence to appropriate UHS Project Management standards.
• Ensures strict adherence to training plans, reporting all serious deviations to management.
• Evaluates and makes recommendations for training scheduling and staffing needs.

System Maintenance/Support:

• Ensures adherence to UHS Service Level and Change Management Policies.
• Establishes and maintains regular communications with user community and collaborates with SMEs to ensure content accuracy and relevance of training approach and materials.
• Provides training and support for all application teams during the development and execution of UAT.

Management & Supervision:

• Manages and tracks issues, facilitates issue resolution and escalates unresolved high risks.
• Provides supervisory guidance and leadership to all levels of staff as required.
• Establishes and monitors standards of performance for staff.
• Ensures that all work conforms to established UHS policies and procedures.
• Ensures that new staff members receive a comprehensive orientation to the department and hospital requirements and environments.
• Provides feedback to management for employee job performance according to established standards.
• Focuses on staff technical and professional development.
• Keeps management well informed of activities, needs, and problems as they arise.
• Keeps staff up-to-date and informed on new and revised IS Department policies and procedures.

Administrative Duties:

• Provides documentation of all training outcomes and makes recommendations for training coordination improvements to management.
• Ensure that training participants are properly trained in the performance of their duties as required.
• Provides training development support and guidance to other team members as required.
• Maintains relationships with key IS vendors and consulting firms.
• Provides updates of project status for publication on a Quarterly basis and will provide weekly updates once training delivery has begun prior to each ERP Go-Live or Upgrade.
• Interacts with consultants and third parties as needed.
• Maintains Service Excellence principles.

Position Requirements:

• Bachelor's degree required.
• 5+ years of experience in training, particularly in ERP, system implementations, or other enterprise software training programs.
• Proven experience in creating and delivering training programs for large-scale systems, preferably Workday or similar ERP Cloud platforms.
• Strong knowledge of adult learning principles and training methodologies.
• Demonstrated ability to work with cross-functional teams to design and implement successful training strategies.
• Strong organizational skills with an ability to prioritize and meet deadlines.
• Comfortable and confident interacting with hospital and corporate personnel at all levels.
• Working knowledge of IS standards and quality methods and metrics.
• Maintain a working knowledge of user business practices, concepts and terminology to support the applications.
• Create, maintain and execute or oversee execution of all phases of training across all application groups.
• Maintain comprehensive training records, tracking attendance, completion rates, and feedback from participants
• Strong customer focus and ability to set and manage client expectations.
• Advanced computer skills and experience with Microsoft Office and SharePoint applications, Training LMS systems, and Training Development applications required.
• Excellent written, presentation, and verbal communication skills.

Training: Related Workday training / certifications.

Travel Requirements: 50% domestic US travel (depending on projects).

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.