System Engineer, I - Streetsboro, OH (on-site)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Company Profile:

Talis Clinical, LLC (a Getinge AB Company) provides health technology solutions supporting clinicians on their continuous journey to improve patient outcomes. The team at Talis is committed to developing technologies that support enhanced clinical quality, while providing an intuitive, productive user experience. We are a fast-paced organization with a culture oriented toward higher purpose outcomes and principles. This will be the most meaningful work you can do.

Status: Full-Time, Remote, Overnight or Weekend Shift

Responsibilities

• Customer Support: Provide technical support related to Talis Clinical's software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs.
• Documentation: Document software defects, system enhancement requests and client issues using CRM and Azure DevOps; Communicate information and any necessary investigative work to engineering team.
• Monitor bug resolution efforts and track successes.
• Testing and QA: Execute Test Cases and log bugs in Azure DevOps. Test system modifications to prepare for implementation
• Support holistic testing efforts for multiple projects and software releases, including integration, system, regression, performance, and user acceptance testing.
• Device QA testing to ensure Talis products meet the established standards of quality including reliability, usability, and performance.
• On-Site Installation/Go-Live Support: Travel to customer sites to assist with device installation, testing, validation, and system support during implementation phase; Support clinical staff during go-live phase.
• Take Customer calls during rotating weekend shift. Has option to work weekday overnight shift if desired.
• Complete training program covering:
  
  
  
  • System Health Policies & Procedures
  • Customer Support, FAQs, Top issues/How to
  • Product Training for Clinical and Technical Products
  • System Topology, Device Connectivity, Integration & Interfaces, Database Tasks
  • QA Testing for Clinical and Technical Products.
  
  
  
  
• Other duties as assigned

Required Experience

• Bachelor's degree with 1-3 years internship, co-op, project, or work experience. Associate Degree and/or Technical Certifications with 3+ years of relevant experience
• Strong computer, application, and network troubleshooting skills
• Strong communication and interpersonal skills; ability to respond effectively to all levels of end users
• Experience in diagnosing and resolving problems to completion

Preferred Experience

• Experience in a health care environment a plus
• Knowledge of operating room medical devices, procedures, and workflow a plus

Other Requirements

• Able to lift up to 25 pounds
• Ability to travel to support on-site installations (10%)

Required Attributes

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Education: Bachelor's Degree in Biomedical Engineering, Computer Engineering, or Computer Science preferred. Associate Degree and/or Technical Certifications with 3+ years of relevant experience.

Salary- $59k (First 6 months)

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About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.