Remote

Manager, Military Resource Center

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Mar 21, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $65,400.00 - $107,900.00 Job Description ALL INTERNALS MUST APPLY BY: 4:4:25 The Virtual Military Education Resource Center Manager supervises the military student advisors in the Virtual Military Education Resource Center (VMERC); while developing, implementing, and monitoring effective services designed to support our military affiliated student population one -by- one. This includes support from admissions following intake through graduation. The VMERC manager will support military affiliated students to remove barriers to their education. While overseeing the VMERC center, the manager will ensure that the military and veteran students have a user-friendly experience navigating through the Resource Center prior to being directed to the appropriate department for their military education benefits. The manager will work closely with various leaders within our support teams, as well as marketing and the Edtech team to ensure that vital information is kept up to date on the VMERC. Reporting directly to the Director of Military and Veterans Benefits. Responsibilities Primary Responsibilities Manages a high-performance team of military affiliated individuals to provide support for military and veteran students. Manager must have extensive knowledge of the University's educational delivery model, policies, and procedures. Work closely with the Military and Veterans Benefits Operations Manager, Client Relations Manager, VITAL support, and other processing teams for cohesive collaboration ensuring military affiliated students are assimilated properly after orientation with the Resource Canter. Ensure staff are supported through professional development aimed at improving efficiencies and performing within federal and state policies and regulations. Provide training, coaching, and performance feedback to employees. Establish and maintain effective communication, coordination, and working relations with prospective and continuing students, faculty/mentors, and other university personnel. Work with other departments in a professional and timely manner to ensure interdepartmental communication is maximized and student issues are resolved effectively and efficiently. Represent the University and its students in national professional associations. Able to multi-task organize, prioritize, and follow projects and tasks through to their completion with diligence. Performs other related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. This document's contents or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, and Abilities Ability to demonstrate strong leadership and delegation skills. Strong technical skills and soft skills. Strong time management and planning skills. Ability to express empathy with high emotional intelligence. Analytical and critical thinking skills. Problem identification and critical thinking skills. Good judgment and decision-making ability. Strong interpersonal and organizational skills. Must be able to demonstrate effective communication abilities. Well organized and attentive to detail. Ability to work with university partners. Knowledge of Miliary Affiliated resources, benefits, state, and federal regulations, and general financial aid policies and procedures. Knowledge of Student Information System, Customer Relationship Management Systems (Salesforces). Able to travel to events, conferences and workshops representing the University's Military and Veterans Benefits Department. Maintain a friendly supportive atmosphere for the students. Demonstrate sensitivity and understanding of the diverse, socioeconomic, cultural, disability, and backgrounds of the military affiliated population. Education Bachelor's degree in business administration, Public Administration or Social Work or equivalent work experience in one of these fields. Experience Experience in Higher Education. 5 or more years of experience working with Military and Veterans. 3 or more years of experience managing a team. Preferred Qualifications Master's degree in related field. Experience with Salesforce, Adobe, Microsoft Office, and other information management systems. Experience in military systems such as Enrollment Manager, login. Gov, Army AI Portal, and other Department of Veteran Affairs and Department of Defense Systems Military Affiliation Web Design strongly preferred #Li-MP1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.