SERVICE ORDER DISPATCHER (UNION)

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

This position receives, reviews, and processes work tasks from facility managers. Classifies work task by priority as well as assign to correct shop. Receive calls and dispatch technician as needed. Update facility managers on the work task as needed. Investigate and analyze work task create reports.

Work Model: Onsite

• Receive, record, and distribute work orders to service crews upon customer's requests for service.
• Records information such as name, address, and article to be repaired or serviced.
• Schedule service call and dispatches service crew.
• Calls or writes customers to insure satisfactory performance of service.
• Provides customer service status on requirements and inquiries.
• Dispatches craftsmen on emergency and urgent requirements.
• Keep records of service calls and work orders via NexGen and CEMS.
• Update labor using NexGen and CEMS for actual accounting cost centers.
• Participate in real world situations and exercises by following necessary checklists and notification procedures.
• Update's facility files and makes necessary changes.
• As assigned, updates and files the warranty/guarantee requirements, update the building manager listings, and provide training for customers.
• Update's status of direct scheduled work, updates draft work orders to planned jobs if required, updates status on planned jobs if required.
• Tracks and updates PM's as needed.
• Generates and manages Work Clearance Request (AF Form 103).
• Ask customers to fill out customer surveys or e-mail them to customers.
• Update spreadsheets with work order information.
• Listings for LUC's report from NexGen.
• File's documentation in facility jackets.
• Updates NexGen for Facility Managers and Warranty Information
• Print out training certificates for those who receive initial and recurring Facility Manager training
• Substitutes for EMCS when required.
• Work with Team Leads/Managers by printing out work status report and assigning craftsmen to jobs
• Required to stay knowledgeable with the latest software programs such as NexGen, CEMS, etc. as well as any electronic devices to include computers, tablets, scanners, etc.
• Implement safety program for section.
• Perform all other work-related duties as assigned.

• Class C Texas driver's license.
• Two-year data entry experience.
• High school graduate or equivalent.
• Obtain and maintain a National Agency Check (NACI).
• Ability to read, write, speak, and understand English.
• Ability to deal with a variety of people in a professional and courteous manner in diversified situations.
• Ability to understand and have working knowledge of hazardous, safety, and environmental warnings.
• General knowledge of all maintenance and construction trades.
• Computer proficiency.
• Ability to lift up to 50 pounds.
• Excellent verbal and written communication skills.

Reasonable Accommodation:
CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email ada@chugachgov.com.

Equal Employment Opportunity:

Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.