Building Environmental Services Technician - Team Leader

Primary Purpose of the Organizational Unit:

The Division of Facilities Management functions are to design, construct, maintain and operate the physical facilities of the University. The number one objective of the department is to provide and maintain facilities that will enhance and support the mission and academic goals of the University. Our approach is centered upon providing a superior level of customer service. The primary responsibility of the organizational unit is providing cleaning, sanitizing and floor care to campus housing for approximately 1600 students.

Primary Purpose of the Position:

The Primary purpose of this position is to aid the Building Environmental Services management team on all matters concerning the operational aspects of the Fayetteville State University Housekeeping department. This position also provides on-site leadership to one or more teams of Housekeepers (4-10 employees), which includes: coordinating daily routine and detail cleaning; monitoring workplace safety and ensuring proper personal protective equipment is utilized.

The position provides daily routine and detail cleaning of residence hall building interior areas including but not limited to offices, lounges, restrooms, private rooms, laundry rooms, entrances, and stairways. General duties include vacuuming, sweeping, mopping, dusting, and trash removal.

Knowledge-Technical:
Advises staff of specialized cleaning and maintenance techniques and processes
for use in unusual situations or problems. General knowledge of established cleaning procedures and techniques, and special applications required in assigned areas. Ability to follow a daily work schedule and observe performance of a small work group and react to situations requiring minor adjustments to routine.

Customer Service:
Recognizes potential problems in service and addresses and resolves promptly and
respectfully. Ability to insist on providing high quality service for internal and external customers. Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers. Responds to customer's needs, questions and concerns in an accurate, effective, and timely manner.

Communication:
Conveys information clearly, confidently, and with proper tone. Facilitates open
communication. Uses discretion and demonstrates sensitivity to confidentiality concerns. Listens effectively and provides appropriate feedback. Should check and respond to emails daily. Ability to develop and deliver written information to individuals or groups to ensure that they understand the message

Dependability/Attendance:
Ability to demonstrate dependability, which requires daily attendance. Ability to
report to work daily, for a full shift, at an appropriate time. Ability to submit leave request at least 5 days in advanced as much as possible.

Planning/Organizing:
Ability to plan the daily work schedule of the staff by prioritizing the needs of the
organization and implementing procedures to ensure that the tasks are completed effectively and efficiently.

Change Management:
Ability to plan and implement change initiatives. Ability to support innovation and creativity by encouraging staff to accept and resolve challenges. Ability to remain flexible to meet constantly changing and sometimes opposing demands.

Leading Work Teams:
Ability to establish expectations and clear direction to meet goals and objectives of on-going work for a group of employees. Ability to motivate and engage employees through effective communication.

Intermediate knowledge of institutional or commercial custodial procedures, methods,
techniques, and equipment used in a large-scale custodial operation and the ability to train staff to properly do their job function. Two-three years of related experience.

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.