Revenue Recovery Analyst

FinThrive
United States
Mar 28, 2025
About the Role Impact you will make The Revenue Recovery Analyst position will allow the associate to develop their customer experience skills by enhancing their ability to recognize root causes for customer engagement while identifying and addressing revenue impacting issues. The associate will manage the end-to-end customer experience. As a member of the Customer Operations Team, the associate will be the customer's advocate by devising strategies and tactics to help customers gain more value from our products and services. In addition, the associate will be evaluating data for quality and analyzing customer behavior, which will have an impact on metrics that drive revenue for the customers and our company. What you will do Maintain and participate in Customer Relationships Assist team members with additional knowledge and assistance regarding customer issues/escalations. Inform and implement customer revenue improvement opportunities Identify Invaluable coverage and escalate to be removed Conduct specialty reporting procedures by adding, billing, and noting coverage on behalf of the customer Assist with Monthly Invoicing Close responsibilities for assigned customers Understand and follow customer protocols Participate in on-going revenue-producing projects Focus and meet (if not exceed) yearly performance goals Utilize all tools (EMR, Medicare, Medicaid, etc.) enabling additional review Assist with the completion of monthly client lists What you will bring 2+ year(s) working in an office setting or job environment where productivity is based on customer results Intermediate Healthcare and Revenue Cycle Experience Intermediate experience with Microsoft Word, PowerPoint, Excel, and Outlook, and the ability to type at least 50 wpm and 10 key The drive to continuously improve customer relationships The determination to identify and resolve revenue-impacting issues A positive attitude and the ability to put the interest of the team before individual interests Excellent communication skills (verbal and written) Expertise in providing an amazing customer experience (via email and phone) Skill to collaborate with multiple teams Ability to handle unique or difficult customer situations Ability to self-manage and prioritize assignments Comfort with day-to-day changes in priorities based on customer needs What we would like to see Intermediate experience in Microsoft Excel and experience with Salesforce Experience in Analyzing and working with Complex Data Intermediate experience with data interpretation Intermediate Problem Solving and Out of the box root cause thinking Associate or bachelor's Degree or equivalent experience About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands