Sales Engineer II

Avaya
United States, Minnesota, Morristown
Mar 21, 2025
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create. The richness of Avaya's global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About We are seeking a highly skilled and motivated Customer Sales Engineer with extensive experience in Avaya Contact Center, and UC products and solutions. The ideal candidate will provide high-level and detailed consultative solutions, technical and sales and process support for Distribution and Tier 2 and 3 Partners across the US and Canada. This role requires a deep understanding of Avaya's Architectures, Services and processes, as well as the ability to translate business requirements into technical solutions. The candidate will perform in-depth and high-level technical presentations and demonstrations for distributors and partners. Description Key Responsibilities: Provide high-level and detailed consultative solutions, technical and sales support for distributors and Business Partners. Thoroughly understand and articulate Avaya's Contact Center and UC portfolio. Translate business requirements into technical requirements for the customer base. Perform in-depth and high-level technical presentations and demonstrations for distributors and partners. Provide professional leadership and coordination of Avaya's targeted business solutions. Create high-level executive contacts within the customers and Avaya community. Focus on the establishment, maintenance, and leverage of strategic relationships. Travel as required to support distribution and Partner focus. Experience, Skills & Competencies: Deep Avaya product experience and/or applicable experience in competitor's Contact Center offerings is required. Experience with very large scale and complex communication system architectures, applications, customers, partners, and implementations. Competitive product experience and multiple vertical markets solutions planning, implementation, and operational background is desirable. Experienced in selling and positioning Avaya products and solutions in an executive-level, high-touch, large enterprise consultative selling environment. Ability to manage assigned strategic solutions on a regional basis. Professional leadership and coordination skills for Avaya's targeted business solutions. Ability to create high-level executive contacts within the customers and Avaya community. Education/Qualifications: Typically requires a BS/BA or equivalent. Industry certifications: Possesses Avaya and one or more advanced industry/vendor certifications. Relevant credentials in Call Center management, application development, or related areas are desirable. Join our team and leverage your expertise in Avaya Contact Center products to drive success. Apply today to be part of a dynamic and innovative environment! #LI-JL1 Experience 3 - 5 Years of Experience Education Bachelor degree or equivalent experience in Engineering or Computer Science Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).