Director - Residence Life

NC Central University

life insurance, flexible benefit account, paid holidays, sick time, 401(k), 403(b)

United States, North Carolina, Durham

1801 Fayetteville Street (Show on map)

Mar 20, 2025

Posting Details

Position Information

Position/Classification Title	Student Housing Professional - Residential Life Officer
Working Title	Director - Residence Life
Position Number	712750
FLSA	Exempt
Appointment Type	Permanent - Full Time
Tenure Track	No
FTE	1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range	The salary is competitive and will be determined based on the candidate's educational background, relevant experience, qualifications, and demonstrated expertise.
EEO-1 Category	Professionals
SOC Code	39-9041 - Residential Advisors

Position Overview

Be an Eagle - Where Purpose Takes Flight!	Are you ready to make an impact? At North Carolina Central University ( NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu.
Primary Function of Organizational Unit	Residential Life is responsible for providing a safe and supportive community for North Carolina Central University students through services, programs, and high-quality facilities focused on student success.
Primary Purpose of Position	The Director of Residential Life provides strategic leadership and vision for the Residential Life Department in alignment with the university's mission and divisional strategic goals. This position fosters a safe, supportive, and developmentally enriching residential environment that enhances student success and contributes to the holistic development of students. By collaborating with campus and community partners, the Director ensures a high-quality residential experience while overseeing operations, policies, crisis response, and long-term planning for campus housing.
Required Knowledge, Skills, and Abilities	Experience in data analysis and report generation using Microsoft Excel, including proficiency in spreadsheets, pivot tables, charts, and data visualization tools to support decision-making and operational efficiency. Commitment to delivering exceptional customer service, with the ability to resolve student and parent concerns efficiently. Must be knowledgeable of Association of College and University Housing Officers - International standards for residential programs. Must be knowledgeable of Council for the Advancement of Standards in Higher Education standards for residential programs.
Minimum Education/Experience	A minimum of 5 years progressive experience and a history of transformational leadership at a senior level in the area of residential life at a mid to large scale higher educational institution with a diverse body of faculty, staff and students. Masters degree in Higher Education or comparable academic discipline is required. Experience with managing complex multi-million-dollar budgets. Experience with living facility operations, capital planning, and facility maintenance. Experience with program development, student development, and staff development. Experience with business operations and revenue generating. Experience with the development and implementation of Living Learning Communities. Experience with managing P3 Residential projects Preferred experience with Housing Management Systems (Housing Cloud, Mercury, etc)
Licenses or Certification required by Statute or Regulation	N/A
Equal Opportunity Employer	North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Primary Responsibilities and Duties

Function

Management & Administration

Describe the specific tasks and responsibilities related to the function.

Provides leadership for all housing operations and summer conference occupancy processes, including housing deposits, applications, room selection, special accommodations, cancellations, and room changes.
Develops and implements strategic housing assignment systems that maximize occupancy, revenue generation, student satisfaction, and retention.
Establishes comprehensive policies and procedures aligned with university, divisional, and departmental goals, ensuring regular review and updates.
Leads crisis intervention strategies, ensuring prompt and effective response during and after critical incidents affecting residential students or facilities.
Collaborates with Facilities Management to develop short-term and long-term strategies for residence hall capital improvements, renovations, and facility enhancements to maintain high-quality living environments.
Maintains ongoing communication with key campus partners, including Campus Safety, Facilities, Housekeeping, New Student & Family Programs, Enrollment Management, and University College, to support student success, recruitment, and retention efforts.
Prepares detailed reports, assessments, and presentations on Residential Life programs, services, and operational effectiveness.
Performs other duties as assigned by senior leadership

Function

Supervision

Describe the specific tasks and responsibilities related to the function.

Directly supervises professional and administrative staff, including Associate/Assistant Directors, Assignment Coordinator, Residential Life Coordinators, and administrative and tech support personnel.
Provides oversight and guidance to student staff, including Resident Assistants (RAs), Graduate Assistants, and desk assistants, ensuring they are well-trained and equipped to support students effectively.
Establishes performance goals, professional development plans, and evaluation processes to ensure staff effectiveness.
Develop, train and evaluate a strong leadership team committed to quality services, community development and an optimal learning environment.

Function

Business & Fiscal Management

Describe the specific tasks and responsibilities related to the function.

Provides fiscal oversight and strategic budget management for Residential Life budget (approximately $16-18M), ensuring responsible stewardship of resources and alignment with university financial priorities.
Collaborates with Finance and Administration to ensure appropriate revenue generation strategies, including housing fees, occupancy optimization, and summer conference revenue streams.
Ensures compliance with university procurement, contracts, and financial policies related to residence hall operations and facility services.

Function	Other Duties as Assigned
Describe the specific tasks and responsibilities related to the function.	Other duties as assigned.

Posting Detail Information

Posting Number	EPA03337P
Open Date	03/14/2025
Date desired for closing or initial review
Close Date	03/31/2025
Open Until Filled	No
Date Position Available
Special Instructions to Applicants	Pre-Employment Requirements: You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal background checks, and education/license verification prior to employment. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave Community Service Leave NC State - Health Benefits NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more 11-12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans - 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more.