Summer Conference Assistant

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

PRIMARY FUNCTION

Provide customer service to external and internal clients on campus and communicate their needs to other campus departments. Track housing, dining, meeting spaces, technical, security, and other services. Provide general office support such as answering phones, data entry, and overseeing certain events. Special projects and other functions as assigned.

This is a temporary/casual position. Dates needed are May 2, 2025-August 22, 2025.

DUTIES AND RESPONSIBILITIES:

• Assist Summer Programs and Conference Services Manager with coordinating all summer programs on campus.
• Help the manager with scheduling events and coordination with facilities, dining services, and housekeeping.
• Work cooperatively and effectively with other departments on campus by communicating and updating information on an ongoing basis.
• Work with the summer programs student assistant to prepare for the arrival of clients to campus.
• Provide unwavering customer service to all clients and programs to insure a successful event and an overall exceptional experience at Smith College.
• The Summer Conference Assistant will also support the Conference Center and the Conference Center Manager on various projects.
• This includes providing excellent customer service to guests and clients while ensuring the safety and well-being of all individuals using the facility.
• This role involves supervising events, enforcing policies and regulations, assisting with event setups and breakdowns, and handling technical requirements. The position also includes overseeing equipment check-in/out for caterers, maintaining cleanliness and inventory in the kitchen and bar areas, and assisting with bar setup, dishwashing, and bussing during events.
• The role requires attention to detail and effective coordination.

MINIMUM QUALIFICATIONS:

• Associate's degree or 1-3 years' customer service experience or an equivalent combination of education and experience.

Skills:

• Strong organizational, interpersonal, and communication skills; good customer service; ability to multitask and prioritize tasks with strong attention to detail and accuracy; independent initiative and teamwork required; knowledge of scheduling software, Google Spreadsheets, and Excel.

Job Requirements:

• 35 hours per week, a flexible schedule is required.
• Evening and weekend work required.
• Knowledge of Smith College campus grounds, buildings, operations, and resources is preferred.

Review of applications will begin

Position Type:

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.