Service Technician Senior

Johnson Outdoors Inc.
United States, Maine, Old Town
125 Gilman Falls Avenue (Show on map)
Mar 20, 2025
Description JOB SUMMARY Performs a variety of routine to complex equipment repairs efficiently, accurately and professionally to ensure customer satisfaction. Determines feasibility of repairing the equipment. KEY RESPONSIBILITIES Evaluates the feasibility of repairing, replacing, and handling of equipment to effectively meet customer service objectives. Diagnoses and tests equipment to determine the cause. Repairs equipment correctly and in a timely manner following standard procedures. Determines if equipment should be covered or considered for warranty. Documents repairs and actions taken in appropriate systems and packages serviced items as needed. Ensures a technical service stock is maintained by informing appropriate employees when stock is low. Maintains a safe and clean work area at all times. Performs final assembly on products and packs/ships as required by the location. Communicates with customers professionally to discuss and provide options and estimates. Provides excellent technical customer service and training to dealers, end users, outside technicians and/or internal customers including customer service, sales, quality, product development and R&D departments. Resolves complaints or dissatisfaction using sound judgment. (Varies by business unit supported). Performs other duties as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)