Salesforce Administrator

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Salesforce Administrator plays pivotal role in ensuring the effective use and management of our Salesforce platform. Works closely with our Lead Salesforce Administrator & Architect to maintain, configure, and support Salesforce applications, including data management, user support, and system enhancements. Works with the T team and offer hands-on experience in Salesforce administration, CRM systems and enterprise solutions for the College.

• Involves with multi-level administrator functions such as user management, permissions, and providing end user support and data maintenance, including building new functions and processes to improve user end efficiency.
• Conducts user training sessions and develop training materials as needed.
• Maintains data integrity through data cleansing, data loads, and regular data quality checks.
• Creates and manages reports and dashboards to support business operations and decision-making.
• Assists in data migration projects.
• Assists in configuring Salesforce objects, fields, page layouts, and workflows.
• Creates and updates documentation for processes, workflows, and system configurations.
• Maintain documentation of system changes and enhancements.
• Designs, develops, tests, documents, deploys, and supports third-party integrations with Salesforce.
• Collaborates with cross-functional teams to understand business requirements and translate them into Salesforce solutions.
• Works closely with senior administrators and developers on more complex projects.
• Acts as the liaison between our users, vendors, and the application development teams.
• Assists the Lead Administrator with business process analysis and design, data analytics, reporting solutions, training and development, quality of assurance and all enterprise solutions and CRM initiatives for the College.
• Recommends design solutions that improve user experience, expand platform utilization, and align with the overall departmental strategy.
• Interpret university policies and departmental rules to existing systems and recommend new/improved processes to effectively manage existing Salesforce instance, ERP and other institutional systems.
• Manages multiple high-level tasks under pressure, follow basic troubleshooting techniques, and to escalate as needed.
• May supervise lower-level staff.

Bachelor's degree in MIS, Computer Science, Computer Engineering, Information Studies or other technical discipline and three (3) years related experience; OR seven (7) years of related experience; OR an equivalent combination of relevant education and/or experience.

• Existing Salesforce knowledge and experience with systems and users.
• Previous experience in Salesforce and/or CRM administration is a plus.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.