ACH Processing Lead Specialist

Location:

Hours: Monday- Friday from 9:00am-5:30pm

About the Role:Are you ready to join a dynamic team at KeyBank and make a real impact? As an ACH Processing Specialist, you'll be at the forefront of our operations, ensuring the smooth and efficient processing of ACH files. You'll work closely with a small, dedicated team to manage the collection and distribution of client transactions, meeting daily tasks and service level agreements (SLAs) with precision and care.

Key Responsibilities:

• Process ACH Files:Utilize the KeyBank ACH processing system to handle client transactions accurately and efficiently.
• Collaborate with Team:Work together with your team to ensure all daily tasks and SLAs are met.
• Customer Service:Answer customer service calls and perform intermediate-level online inquiries, maintaining a high standard of service.
• Research:Conduct online and repository-based research to support your tasks.
• Quality Assurance:Meet established goals and standards for quality while responding to customer inquiries.
• Professionalism:Maintain a high level of enthusiasm and professionalism, embodying KeyBank's core values.
• Process Improvement:Assist in developing ideas to enhance the client experience and improve operational efficiencies.
• Decision Making:Demonstrate effective decision-making skills and the ability to think independently.
• Compliance:Ensure compliance with operational, security, and audit procedures.
• Additional Duties:Perform other responsibilities as assigned by your manager.

Essential Job Functions:

• First-Class Service:Provide exceptional service to all internal and external clients, aiming to improve process efficiency, quality, and client experience.
• Issue Escalation:Identify and escalate any issues to the appropriate management.
• Cross-Training:Partner with management to support departmental cross-training activities.
• Advocate for Change:Be a positive advocate for change and support those around you through transitions.
• Self-Development:Actively participate in self-development to support team goals and future advancement.
• Task Management:Handle numerous tasks simultaneously and be a focal point for staff inquiries.
• Team Workflow:Monitor team workflow, ensuring task completion within established SLAs and escalating potential misses to management.
• Functional Support:Serve as a functional team member supporting production during times of need.
• Scorecard Contribution:Contribute to compiling and publishing monthly scorecards, producing and verifying various task items.
• Data Integrity:Work with other Lines of Business to ensure data integrity within RPM and other systems/applications.
• Continuous Improvement:Contribute continuous improvement ideas.
• Goal Achievement:Meet individual and departmental goals and service level agreements.
• Program Implementation:Recommend and implement programs to solve routine issues, contribute to workflow or process change and redesign, and develop a foundational understanding of specific products or processes.
• Flexible Schedule:Maintain a flexible schedule to accommodate business needs.
• Customer Service Excellence:Handle internal and external phone calls with professionalism and a customer-focused approach.

Required Qualifications:

• High School Diploma or GED.
• Intermediate to advanced PC and MS Office skills.
• 3+ years of banking experience (or equivalent work experience).
• Approachable, easy to talk to, and composed - deals with high stress levels effectively.
• Superior problem-solving, analytical, and communication skills.
• Ability to work independently or as part of a fast-paced and ever-changing team, all while maintaining precise attention to detail.
• Ability to multi-task and meet deadlines while working under pressure.
• Proven ability to comprehend and perform complex activities independently.
• Comfortable communicating with team members, internal clients, and management while maintaining a professional demeanor.
• Demonstrated ability to follow instructions and utilize training to make informed decisions.
• Limited travel as needed.
• Ability to work in a fast-paced environment.

What We Offer:

• Collaborative Environment:Be part of a supportive and collaborative team.
• Professional Growth:Opportunities for career development and growth.
• Impactful Work:Contribute to providing high-quality service and mitigating risk for our clients.
• Innovative Culture:Help drive process improvements and operational efficiencies.

Join us at KeyBank and make a difference in the world of ACH processing! Apply today to be part of a team that values excellence, innovation, and customer satisfaction.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75-$24.52 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.