Returns Specialist - Warehouse

Planmeca USA Inc.
sick time, short term disability, long term disability, 401(k)
United States, North Carolina, Charlotte
11727 Fruehauf Drive (Show on map)
Mar 19, 2025
We are excited that you are applying to one of our positions. Please note that if you meet the qualifications of our positions, our Planmeca HR team will contact you regarding next steps for interviews that can include; a phone interview, face to face team interview and an in-person interview. We recently have had a fraudulent site contacting candidates appearing to be Planmeca U.S.A. Inc. Please know that all offers are made directly from our HR dept and followed up with an email by an HR individual using the following address @planmecausa.com POSITION TITLE: Returns Specialist LOCATION: Charlotte, NC *Who We Are:* Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships. *What We Offer:* We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay. Benefits: Flexible Spending Accounts (Medical and Dependent Care) Health Savings Account Voluntary Life, Accidental, and Critical Illness for Employee, Employee + Spouse, and Child(ren) Voluntary Pets Insurance and Discounts 401k Matching Contributions Vacation time eligible annually between 10-20 days depending on tenure with company (prorated at date of hire) Sick time eligible annually Holiday Pay Volunteer Program for time off Medical - PPO plans available - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Dental - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Vision - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Company paid Short Term Disability, Long Term Disability, and Basic Life/AD&D up to 1.5 times base salary Come Join our Planmeca USA Team! You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns. ESSENTIAL DUTIES: Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Planmeca Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status Processes customer returns and property Enters data and orders Executes consignments Programming and Duplication Operates electronic boards EEPROM chips Micro SD cards Guided User Interfaces Receiving and Documentation Receives shipments from the dock and record RMA/SIT number in CRM system Inspects and matches contents of the box(es) with submitted paperwork Reports discrepancies to Returns Team Lead Completes documentation for all products to be returned to manufacturer or vendor Handling electrical components, installing, and uninstalling Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Experience working in Returns and Consignment preferred Experience with Salesforce a plus Proven organizational skills and ability to meet targets, goals, timelines, etc. Excellent verbal and written communication skills Proficient in Computers including Microsoft Office WORKING CONDITIONS: The work environment of the position is in a professional office and warehouse environment. www.planmecausa.com EEO/ADA/Vet/Disabled