Customer Service - Technical Support

Essential Duties and Responsibilities

• Answer customer inquiries via email and phone in a friendly, professional, and courteous manner.
• Enter customer orders, answer technical questions, resolve discrepancies & generates sales quotations
• Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to Company policy.
• Maintain good attendance. Attend scheduled work hours on a regular and timely basis.
• Comply with all Company policies and procedures.
• Other duties may be assigned by the company
  
  

Above is a list of the most important responsibilities and functions, which are essential to the position. Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation. Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.

Qualifications

• Education: High school diploma or equivalent required. Bachelor's degree preferred
• Knowledge, Skills, & Abilities:
  
  
  
  • Superior & Professional Communication Skills, written & verbal
  • Enjoys helping people & Puts the customer first
  • Strong work ethic
  • Problem solving skills
  • Technical Knowledge of trailer parts preferred
  • Able to Multi-task
  • Strong time management and organizational skills
  • Demonstrates a continuous improvement mindset
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision of the Product Brand Manager.
  • Experience with Microsoft Office software primarily word & excel