Business Continuity Manager - 134891

The Business Continuity Manager plays a critical role in ensuring the ongoing resilience and operational continuity of UC San Diego Health by leading and managing business continuity planning, response, and recovery efforts across the organization. The position is responsible for developing, implementing, and maintaining strategies to minimize the impact of disruptions on healthcare services, patient care, and critical operations. This role will require collaboration with cross-functional teams, including organizational leadership, Information Services, and clinical and operational leaders, to identify risks, create actionable plans, and ensure readiness for a variety of potential emergencies.

Under general direction of the Director of Emergency Management, the manager is responsible for collaboratively developing business continuity plans along with disaster/emergency management plans and procedures for UC San Diego Health departments. This position works to identify areas of operations that are vulnerable to disruption, address those vulnerabilities where possible to increase operational resiliency and to develop approaches and plans to assure business continuity during emergencies and disasters.

The incumbent will oversee all aspects of the Business Continuity Program, and collaborate at the department, medical center, and system-wide level with leadership to establish plans to ensure the continuity of operations in all facets of healthcare delivery. This position requires utilization of a proprietary business continuity tool, "UC Ready", to initiate planning processes and track program metrics.

Essential FunctionsThe essential functions listed are typical examples of work performed by positions in this job classification, they are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities required by positions in this job classification. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job:

• Support department leaders to assess program needs, identify priorities, develop strategic direction, and implement action plans to address program goals in business continuity.
• Alongside Information Systems, lead digital downtime planning across the organization by working with organizational leaders to develop strategic direction and resources for an organizational Downtime Committee.
• Facilitate the development of Department Emergency Operations Plans (DEOP's) and incorporate into UC Ready. Ensures DEOP's addresses the needs of the health system and are in alignment with the Business Continuity policy and Emergency Operations Plan (EOP).
• Provides guidance to department managers to ensure continuity plans comply with Health system, federal, state, regulatory and accreditation business continuity and emergency management requirements.
• Serve as the "UC Ready" (Business Continuity) application administrator for the health system, managing user accounts and setting up system tables, training stakeholders in the platform, and troubleshooting and resolve any problems with the tool.
• Design, develop, coordinate and conduct targeted training and educational tools and materials to support ongoing understanding of business continuity principles and practices throughout the organization.
• Serve as a subject-matter-expert during Hospital Command Center (HCC) activations in response to emergencies affecting the organization up to and including recovery, documentation in after-action-reports, and continuous improvement.
• Assist in the planning, coordination and execution of trainings and exercises in accordance with The Joint Commission standards and the Homeland Security Exercise and Evaluation Program.
• Participate with external partners, task forces, committees and agencies regarding emergency management including those at the hospital, local, regional, state and federal levels.
• Performs other activities related to departmental duties as assigned or requested.

• A Bachelor's degree from accredited college or university with a major related to healthcare, public health, public policy, or closely related subjects and a minimum of five (5) years progressively responsible and directly related job experience in healthcare operations or business continuity or emergency management. Or, nine (9) years of related experience and training in a healthcare environment working in business continuity.
• Strong computer skills with proficiency in MS Office Suite, and SharePoint for website management.
• Strong analytical skills, attention to detail, and accuracy in all work.
• Requires excellent oral and written communication skills, including ability to produce and deliver presentations to diverse audiences, necessary to communicate the intent of business continuity plans and basics of emergency management.
• Ability to serve as an advanced technical leader providing advice, counsel, and analysis on business continuity and downtime planning.
• Background in direct patient care in a large health system or in managing complex healthcare operations. Demonstrated experience using critical thinking and decision-making skills in a clinical environment in order to apply emergency management theory and practice.
• Demonstrated strong project management skills. Specifically, experience managing complex organizational projects in a dynamic environment.
• Advanced interpersonal skills for effective collaboration with managers, professional and technical staff.
• Advanced political acumen and skill to communicate with diverse constituencies in a highly matrixed organization.
• Advanced critical thinking and problem-solving skills to manage highly-complex information, assess problems, and develop effective solutions.
• Demonstrated ability to work adaptively and under considerable pressure and stress during emergencies.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Ability to participate on a rotating basis as the weekly on-call Emergency Manager.
• Proven experience actively participating in a Hospital Command Center activation for either exercises or real events.

• Master's degree in healthcare administration, emergency management, public health, or a closely related field.
• Business Continuity Professional (CBCP) or similar certifications (e.g., Certified Business Continuity Manager, MBCP).
• Homeland Security Exercise and Evaluation Program (HSEEP).
• Certification in Project Management, Program Management, Lean Six Sigma and/or Change Management
• Knowledge of fundamental Emergency Management principles (e.g., HICS, FEMA ICS 100, 200, 700 and 800)
• Demonstrated knowledge about CDPH, Cal OSHA, TJC, CMS and other regulatory requirements and laws related to emergency management in healthcare environments.
• Experience working in a heavily matrixed organization

• Employment is subject to a criminal background check and pre-employment physical.
• Must be able to work various hours and locations based on business needs.