M365 Operations Support Specialist

• Respond to and resolve support tickets related to M365 tools within established SLAs.
• Collaborate with other IT teams to ensure integration and interoperability of M365 services.
• Document processes, procedures, and troubleshooting steps to improve support efficiency.
• Stay updated with the latest developments and best practices in M365 technology.

• Monitor and maintain the health of the Exchange Online environment, ensuring optimal performance and availability.
• Manage email flow, mailbox permissions, and security settings.
• Troubleshoot and resolve issues related to email delivery, access, and synchronization.
• Assist with migration projects involving Exchange Online, including onboarding of new users and decommissioning of old mail systems.

• Provide technical support for Microsoft Teams, including chat, meetings, and collaboration features.
• Manage Teams policies, settings, and permissions to ensure a secure and controlled environment.
• Resolve issues related to user access, connectivity, and integration with other M365 services.
• Assist with the deployment and configuration of Teams, including training and support for end users.

• Monitor and maintain the OneDrive environment, ensuring data integrity and availability.
• Help users with file synchronization issues and data recovery.
• Manage storage quotas, sharing permissions, and security settings.
• Provide training and support for users to maximize the use of OneDrive for Business.

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 2+ years of experience in supporting M365 tools, particularly Exchange Online, Teams, and OneDrive.
• Strong understanding of M365 administration, troubleshooting, and best practices.
• Excellent problem-solving skills and ability to work independently or as part of a team.
• Strong communication skills, both written and verbal, to effectively support and train end users.
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Messaging Administrator Associate are a plus.

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