Development Coordinator, Department of Neurology

Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a hybrid work arrangement with an onsite presence of 3 days per week. The manager will confirm the team's core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.

The Fund for Johns Hopkins Medicine (FJHM) is the dedicated development and alumni relations team supporting the entities that comprise Johns Hopkins Medicine (JHM), including clinical departments, hospitals, satellite clinics, and the School of Medicine. We contribute to Johns Hopkins Medicine's mission of patient care, research, and education through securing philanthropy, building and maintaining donor and alumni relationships, and supporting institutional priorities. FJHM partners closely with institutional leaders, faculty, and clinicians to engage alumni, patients, donors, and prospects in JHM's work to advance medicine and improve the human condition.

The Development Coordinator is a go-to resource for the Departments of Neurology and Physical Medicine & Rehabilitation (PM&R)'s development team. This position is responsible for assisting the Departments of Neurology and PM&R at the Fund for Johns Hopkins Medicine, with responsibilities for gift processing and acknowledgment, data reporting, relationship management and administrative support. This position will report to the Administrative Supervisor for Neurology and PM&R Development and work closely with the Senior Development Coordinator as these roles serve as a back-up for each other's roles and tasks.

The Johns Hopkins Departments of Neurology and PM&R process 3,500-4,000 gifts annually. All charitable gifts and the creation of new accounts (current use and endowment) for the Departments of Neurology and PM&R flow through the Development Office. The number of donors, the fast pace of the office, and the complexity of many gifts require a high level of independent thinking, attention to detail, flexibility, advanced computer skills and excellent interpersonal and written communication. In addition to the importance of gift processing, the Development Coordinator will aid in the creation of a number of new accounts, which are often needed along the timeline of gift processing. Acknowledgements (both the drafting and editing of) will be an important aspect of the role, as the Development Coordinator will need to send such acknowledgements to both JH leadership and Neurology and PM&R gift officers for approval/signature. Data reporting is also an important aspect of the role - the Development Coordinator will help maintain the integrity of data, as well as update/create new reporting systems.

Key responsibilities:

Gift Processing:

• Receive gifts via mail, FedEx, Interoffice, emails/online, phone calls, and fax. Understand the specific issues associated with receiving gifts from each source, and how to handle and process these gifts utilizing the appropriate software.
• Process charitable gifts to the Departments of Neurology and PM&R, deposit funds to appropriate accounts, and work with divisional finance teams to create new accounts and endowments, as needed. This position requires interaction with faculty, the Johns Hopkins University Treasurer's Office, Development Business Services, the Office of Research and Sponsored Projects, departmental and division administration and appropriate offices within the Fund for Johns Hopkins Medicine.
• Learn and apply approved gift processing procedures; use document management system (Paywire) to process all gifts; and enter them into the Development Database (JHAS).
• When needed/appropriate, aid in the creation of new accounts, including endowments.
• Serve as the primary point of contact with the Office of Research and Sponsored Projects to ensure the appropriate processing and recording of philanthropic grants.
• Working closely with gift officers, create proposals in JHAS and link gifts, ensuring donors' records are accurate and complete.

Reporting, Data Integrity, and Analytics

• Develop and maintain strong relationships with collaborating offices (i.e., Office of Medical Annual Giving, faculty offices, administration) to resolve gift related issues.
• Maintain an expert knowledge of JHAS constituent record protocols.
• Continue to update constituent & prospect data in JHAS through refresh/clean-up projects. Develop plans for such JHAS clean-up work.
• Design and produce reports (financial and/or development) as required, utilizing Excel, Word and JHAS.

Philanthropic Acknowledgements & Faculty Notifications:

• Prepare, draft, and personalize acknowledgement letters for JH leadership, when appropriate.
• Prepare, draft, and personalize acknowledgement letters and email templates for NEUR/PM&R gift officers, on a weekly basis
• Write timely and personalized acknowledgement letters for the Chairman and gift officers in the Department of Neurology/PM&R. Refresh and rewrite acknowledgments and templates as needed. Research and track donor giving history as needed. Determine appropriate and specific format for thank you letters.
• Adapt creative acknowledgement process for electronic communications; this includes creating acknowledgment graphics and email templates
• Correspond with affiliated family members and also manage tracking, reporting, and notification process for memorial and honorary donations.

Main Office/Administrative Duties:

• Support development team with answering phones, photocopying, filing, organizations, and other basic administrative tasks
• Help with the administrative duties of other FJHM departments (including gift processing, acknowledgements, reporting, etc.) when requested

• High School Diploma or graduation equivalent.
• Three years related administrative experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

• Some college coursework or bachelor's degree preferred.
• Ability to work independently, manage multiple projects simultaneously, determine priorities, and maintain a high degree of professionalism and confidentiality.
• Possess excellent interpersonal skills and open to teamwork.
• Demonstrate strong organizational skill.
• Excellent writing, editorial, and verbal communication skills.
• Able to work in a varied and fast-paced office setting.

Classified Title: Development Coordinator
Job Posting Title (Working Title):Development Coordinator, Department of Neurology
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: Minimum: $35,490 - Maximum: $66,104 (targeted salary: $48,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
FLSA Status:Non-Exempt
Location:School of Medicine - East Baltimore Campus
Department name: 10003230-SOM Admin FJHM Neurology and Brain Scien
Personnel area: School of Medicine