ASSISTANT FIELD SERVICE MANAGER

Summary: Assists managing day-to-day activities for a specific service shop location. Works with Field Service Manager on budget planning and analyzing profits and loss statements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Working, revenue producing employee. Fills in for manager during scheduled and unscheduled absences. Assists in overseeing the scheduling of customer installation projects and service calls
• Assists in overseeing administrative functions performed at the shop, including: billing, accounts receivable, and time tickets for completed customer work.
• Assists in developing service maintenance opportunities with new and existing customers.
• Assists in overseeing installation and service projects.
• Collaborates with inside and outside sales staff to develop new or ongoing business.
• Accompanies sales staff on customer calls as needed.
• Assists in designing systems to meet customer needs or when preparing project bids.
• Performs customer service work as required.
• Administers various duties to maintain shop building and company vehicles.
• Performs computer service activities and obtains outside service as needed.

Supervisory Responsibilities

Assists with supervising 3 to 20 employees in the shop staff including administrative support, installers, and technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including providing of daily work direction, approving absences or overtime, and recommending or approving personnel actions. Responsibilities also include suggestions in regard to hiring, firing, advancement, and promotion of subordinate staff, which will be given significant weight. Administration of annual performance reviews and authorization of time tickets.

Education and/or Experience

Associate's Degree (A.A.) or equivalent from two year college or vocational school in electronics & wireless system repair; plus one to two years related work experience in electronic communications repair; or equivalent combination of education and experience.

Education and/or Experience

Associate's Degree (A.A.) or equivalent from two year college or vocational school in electronics & wireless system repair; plus one to two years related work experience in electronic communications repair; or equivalent combination of education and experience.