Office Support Person V

This employee performs complex clerical work which requires the utilization of office management skills, typing skills and the application of independent judgment while functioning as the clerical support person for three distinct units (two Intake Investigation Units and one Ongoing Service Unit) and mobile staff in the Norristown Office of the Montgomery County Office of Children & Youth.

* Screening, processing, and distribution of walk-ins and phone contacts; taking and

relaying messages for staff when they are unavailable;

* Typing and word processing of agency case investigation reports, court documents,

and agency correspondence, including forms and case related documents;

* Proofreading of completed work product to insure that information is grammatically

correct, complete, consistent, and accurate;

* Completion of case dictation notes, case record documentation and documentation of

agency services via the Automated Child Welfare Information System;

* Faxing, copying, and general office support responsibilities;

* Follows office clerical policies, procedures and formats adhering to agency

requirements, rules and regulations;

* Office management responsibilities including opening and closing the office, tracking

and determining supply needs, requesting and maintaining office materials including

forms, paper, supplies, etc.;

* Mail distribution in timely most efficient manner;

* Completes other tasks of moderate complexity as assigned utilizing independent

judgment and work prioritization skills.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of office equipment operation, including switchboard, facsimile, personal computer;
• Knowledge of basic Business English, grammar, punctuation and vocabulary and ability to apply in professional office context;
• Professional in-person and phone demeanor and information gathering skills, in communication with general public;
• Ability to exercise independent judgment, and to work with a minimum of direct supervision;
• Ability to effectively interface with the general public and professionals in a business setting, including emotional individuals, or those with special limitations
• Knowledge of contemporary office practices and procedures;
• Ability to work in fact paced environment, and to prioritize workload to meet emergent deadlines.

MINIMUM EXPERIENCE AND TRAINING:

• Six months as an Office Support Person 3, and educational development to the level of completion of high school; or One year of keyboarding experience and completion of high school; or Six months of keyboarding and completion of a post high school business curriculum; or any equivalent combination of experience and/or training;
• This position is subject to mandates requiring Child Abuse, Criminal History and FBI Clearances for employment;
• Pennsylvania residency is a requirement of the position;
• Promotions are based on meritorious service and seniority. Meritorious service is defined as the absence of any discipline during the 12 months preceding the closing date of this posting, and the last regular or introductory evaluation is higher than fair. Seniority is defined as a minimum of 6 months of service in the next lower class as of the closing date of the posting.

* Promotion is not subject to provisions of a collective bargaining agreement.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.

If you are contacted for an interview and need accommodations for the interview due to aDisability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

If you need help to fill out this application form or during any phase of the application, interview or employment process, please contact Human Resources or the Hiring Manager of the department.

EQUAL OPPORTUNITY EMPLOYER