Order Management & Fulfillment Specialist - Temporary

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We have an exciting opportunity for a temporary Order Management & Fulfillment Specialist to join our team! This role is at the center of Viasat's fulfillment operation, requiring a mix of technical, problem-solving, and interpersonal skills, contributing directly to the company's efficiency, profitability, and reputation!

This role is responsible for ensuring timely and accurate processing of customer orders. The ideal candidate has strong organizational skills, the ability to multitask, and a customer-focused mindset.

In this role, you will:

• Order Processing & Management: Accurately enter, review, and process customer orders while ensuring all necessary details are verified for correctness.
• Customer Communication: Serve as the main point of contact for order inquiries, providing updates on order status, tracking, and issue resolution to our internal customers.
• Issue Resolution: Identify and resolve order-related issues in a timely and efficient manner.
• Process Improvement: Continuously seek ways to improve order processing workflows, optimize efficiencies, and enhance customer satisfaction.
• Cross-functional Collaboration: Work closely with account managers, accounting, logistics, planning, and contract teams to ensure seamless order fulfillment and invoicing.
• Documentation & Reporting: Maintain accurate records of orders and generate reports as needed for internal stakeholders.

How You Will Use Your Skills:

• Attention to Detail & Organization: Carefully review orders for accuracy, ensuring that all information (pricing, product availability, customer details) is correct before processing.
• Problem-Solving & Critical Thinking: When issues arise, quickly identify the root cause and implement solutions to minimize disruption.
• Communication & Collaboration: The role requires constant interaction with internal teams to clearly communicate order statuses, resolve issues, and provide internal stakeholders with timely updates.
• Technical Proficiency: Utilizing Oracle and SAP create sales orders, track order progress, generate reports, and optimize fulfillment workflows.
• Time Management & Multitasking: With multiple orders, priorities, and deadlines to manage, the candidate will need to balance tasks efficiently, ensuring that urgent and high-priority orders are processed without delay.
• Process Improvement: Identify inefficiencies in the order fulfillment process to contribute to continuous improvements that enhance speed, accuracy, and customer experience.

• 2+ years of experience in order management, fulfillment, logistics, or a related role
• Proficiency in ERP system and CRM software (Oracle or SAP preferred)
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Experienced in Excel with the ability to extract, organize and interpret data
• Effective communication and problem-solving abilities will be essential for collaborating with teams and resolving order-related issues efficiently.
• Open to working remote or in one of our offices in Carlsbad, CA, Tempe, AZ or Duluth, GA.
• US citizenship is required

• Bachelor's degree in business, supply chain, logistics, or a related field (preferred)
• Strong attention to detail
• Excellent organizational skills to ensure accurate order processing and timely fulfillment.

#LI-BBS

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.