New
Customer Service Representative
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![]() United States, Virginia, Tysons Corner | |
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Description
Customer Service Representative HighPoint Digital's professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role ofCustomer Service Representativecontributes to HighPoint by delivering exceptional customer service and handling sensitive information within a high-volume call center environment. TheCustomer Service Representativeshall effectively manage incoming issues, complaints, and inquires while maintaining a high level of customer satisfaction KNOWLEDGE AND SKILLS REQUIREMENTS:
JOB RESPONSIBILITIES:
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:
ABOUT HIGHPOINT: HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.
HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.
At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer's mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.
HighPoint Digital, Inc. is an equal opportunity employer.
HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint's legal duty to furnish information. |