Customer Service Associate

About Us

Ameren is a leader in the energy industry, and our transformation toward more clean, renewable energy is also transforming other industries and infrastructure in our communities. As a regional company serving local customers, we not only serve our communities, we're a part of them. This isn't just a job. At Ameren, we invest in you, so you can power the quality of life you want.

Diversity, Equity & Inclusion is one of the core values that guides us in everything we do. We are committed to building a skilled and diverse workforce that brings diverse perspectives to every area of our business.

Our benefits include:

• Medical coverage on date of hire

• 100% employer paid cash balance pension plan

• 401(k) with company match fully vested on date of hire

• Minimum of 15 days paid vacation and 12 paid holidays

• Paid parentalleave and family caregiver leave

Visit our Benefits and Perks Page for more information on benefits provided to regular full-time employees.

About Ameren Illinois

Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities.

About The Position
The Customer Service Associate is an entry-level position which goes through extensive customer service training. After successful completion of training, the Customer Service Associate is responsible for customer service work in a back-office or contact center environment.

Key responsibilities include:
* General o Participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. o Influence others with positive attitude with a focus on teamwork and cooperation.
* Contact Center o Handle typical customer inquiries through phone and internet channels. o Secure basic information/documentation during customer inquiries and maintain such information within company systems in a confidential and secure manner. o Explain standard company policies and procedures to customers regarding provision and payment for gas and electric service. o Advise customers of company programs and services associated with their gas and electric service. o Effectively handle inbound emergency contacts including documenting pertinent information and initiating appropriate field orders.
* Billing/Credit/Collections o Process and/or maintain routine customer account transactions according to defined policies and procedures.

Qualifications
High School Diploma or equivalent required. Associate's or Bachelor's Degree from an accredited college or university with a major or minor in accounting, finance or related area preferred. Customer service experience in banking, telephone, collections or other related area preferred.

In addition to the above qualifications, the successful candidate will demonstrate:
Excellent math and computer skills. Must be able to use good business judgment when handling non-standard situations as defined in training materials.

Preferred candidate will have a minimum of 2 years' experience in consultant role handling inbound call volume from Ameren customers. Candidate would already be fully acclimated with all call types including billing, delinquent, move, supply choice and emergency orders.

Additional Information
Ameren's selection process includes a series of interviews and may include a leadership assessment process. Specific details will be provided to qualified candidates.

Compensation Range:

At Ameren, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including annual incentive payments based on individual and company performance.

If end date is listed, the posting will come down at 12:00 am on that date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.