OUC - The Reliable One, is presently seeking a Manager of Insurance & Claims to join the Risk Management department within the Office of General Counsel division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are looking for a strategic, solutions-oriented professional to lead the management of OUC's self-insurance program, ensuring optimal coverage, cost efficiency, and effective claims resolution. In this role, you will oversee the administration of property and casualty insurance, workers' compensation, and third-party claims. You will be responsible for evaluating and analyzing risk exposures, negotiating insurance policies and settlements, and ensuring compliance with regulatory and contractual obligations. This role also involves leading and mentoring a team while handling a portion of the claims workload, including complex and litigated cases. You will collaborate with legal counsel, brokers, and internal stakeholders to drive risk management strategies and process improvements. To support knowledge transfer, team integration, and hands-on learning, this role follows a phased hybrid schedule. During training, in-office presence is required at least four days per week, transitioning to a flexible hybrid model. OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do. The ideal candidate will have:
- Bachelor's degree in Business, Risk Management, Accounting, Finance, or a related field (Master's degree preferred).
- 7+ years of experience in insurance, property and casualty, liability, workers' compensation claims, risk management, or contract reviews, with a strong preference for experience in government entities/public sector.
- 3+ years of formal supervisory experience is required, with demonstrated ability to manage teams, allocate workloads, and oversee claims administration
- Experience in self-insurance program design, implementation, and analysis.
- Strong negotiation skills, with the ability to liaise effectively with brokers, adjusters, underwriters, and legal teams to resolve claims and negotiate policy renewals.
- Ability to interpret and review contracts, make coverage recommendations, and communicate necessary revisions tactfully.
- Associate Risk Management (ARM-P), Chartered Property Casualty Underwriter (CPCU) certifications, preferred
- State of Florida General Lines Adjuster or Agent license, preferred
- Strong decision-making, conflict resolution, and critical thinking skills, with the ability to assess claims, mitigate risks, and justify recommendations.
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:
- Competitive compensation
- Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
- OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
- Generous paid vacation, holidays, and sick time
- Paid parental leave
- Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
- Wellness incentives and free access to all on-site OUC fitness facilities
- Access to family-oriented recreational areas
- Paid Conference and Training Opportunities
- Free downtown parking
- Hybrid work schedule
Click here to view our Benefits Summary. Salary Range: $120,000 - $150,000 annually - commensurate with experience Location: "The Greenest Building in Downtown"- Reliable Plaza, 100 W. Anderson Street, Orlando, FL 32801 Please see below a complete Job description for this position.
Job Purpose: Manages the administration of OUC's self-insurance program as well as Property & Casualty Insurance and Workers Compensation (WC), WC claims, and third-party WC administration (TPA) services. Performs an analysis of insurance needs to provide optimum coverage, costs, and claim settlements. Oversees the evaluation and analysis of risk exposures, and loss trends. Manages the investigation, negotiation, and settling of claims. Evaluates claims and resolve in a fair and effective manner that serves the Commission's best interests, including litigation. Primary Functions:
- Manage OUC's self-insurance program including property & casualty and worker's compensation;
- Manage the administration of OUC's workers compensation program;
- Manage daily operations, special projects, and strategic planning emerging risks;
- Oversee the evaluation and investigation of third-party and subrogation claims;
- Conduct ongoing analysis of insurance needs and risk exposures;
- Review insurance provisions in contracts and provide recommendations to ensure adequate protection of the Commission;
- Consult with internal and external legal counsel in support of claims litigation;
- Research, negotiate and purchase commercial insurance and policy renewals.
- Oversee the budget development for insurance claims, premiums, and payroll impacts;
- Review and approve all insurance invoices, payments, settlements, etc.;
- Provide data metrics and reporting to leadership regarding OUC's self-insured program to support leadership decision making and to ensure compliance with all regulatory, contractual and financial obligations;
- Monitor legislative developments and industry trends concerning insurance and risk management;
- Manage and lead assigned staff to provide direction of day-to-day activities. This includes, but is not limited to, employee coaching, development, and performance evaluation;
- Support and maintain an effective work team; fosters a culture of respect and continuous learning;
- Perform other duties as assigned.
Technical Requirements:
- Working knowledge of all, but not limited to, the following:
- Insurance markets, coverage forms, trends, brokers, regulators;
- Claims investigation, evaluation and litigation;
- Claims administration software (File Handler, Risk Master preferred);
- Claims policies and procedures;
- Data metrics and reporting;
- Medical practices, procedures, and terminology;
- Elements of contracts and appropriate insurance requirements;
- Effective interpersonal and communication skills, both written and verbal;
- Strong negotiation skills;
- Related industry, organizational and department policies, best practices, procedures, rules, regulations, ordinances and laws;
- Water and electric utility operations;
- Ability to:
- Lead, coach, develop, and evaluate staff;
- Prepare and deliver related presentations;
- Identify strategic needs and develop departmental strategic plans and goals;
- Partner and collaborate cross-functionally to develop solutions;
- Manage a budget and contracts;
- Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages;
- Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).
Education/ Certification/ Years of Experience Requirements:
- Bachelor's degree in Business, Risk Management or related area of study from an accredited college or university;
- Master's degree in related field of study, preferred.
- Minimum of seven (7) years of experience in insurance, property and casualty, liability or workers compensation claims, contracts or risk management, to include:
- Experience in the design, implementation, administration, and analysis of corporate self- insurance programs;
- Minimum of three (3) years of formal supervisory experience (required);
- State of Florida General Lines Adjuster or Agent license, preferred;
- Associate Risk Management (ARM-P), Chartered Property Casualty Underwriter (CPCU), preferred.
Working Conditions: This job may involve occasional exposure to some disagreeable elements (dust, heat, fumes, cold, noise, vibration or wetness) and accidents are improbable other than minor injuries. Physical Requirements: This job consists of constant speaking, hearing and reading. This job may consist of very frequent typing and writing. This job may consist of frequent standing, walking and sitting. This job may consist of occasional lifting up to twenty (20) lbs. and repetitive motions. Additionally, this job may also consist of occasional driving of a company vehicle. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled |
Orlando Utilities Commission
life insurance, parental leave, sick time, tuition reimbursement, company vehicle
Mar 14, 2025