Patient Financial Advocate Full Time Monday through Friday 8-4:30

Job Summary :

Job Description

Essential Responsibilities:

* Acts as primary contact for customers which have questions or requests regarding accounts via phone, on-site walk-in's, email, Epic MyChart, or different websites.
* Provide patient estimates to our customers when price shopping whether patient are uninsured or looking to see what balances might be with current insurance coverage.
* Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. within a specific response-to-call timeframe and with the intent to resolve the caller's concern immediately.
* Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements.
* Utilizes multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence.
* Collects patient payments and follows levels of authority for posting adjustments, refunds, and contractual allowances.
* Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB).
* Documents all patient accounts activities concisely, including future steps needed for resolution.
* Prepares written responses to patients and customers regarding account resolution and complaint recovery.
* Interacts effectively with other administrative departments and hospital service areas on a daily basis to facilitate patient account resolution.
* Identifies barriers to efficient departmental operations and takes an active role in developing appropriate and effective solutions.
* Ensures financial assistance applications are accurately filled out and complete then applying appropriate adjustment and/or following HRH application processing guidelines for approvals.
* Works in conjunction with on-site state social worker or outside eligibility vendor to assist in the appropriate completion of Medicaid applications, ensuring this funding source is maximized based on patients' eligibility.
* Helps patients develop a plan to resolve their liabilities, including by setting patients up on payment plans according to HRH guidelines.
*Ability to provide full coverage for most positions within the department during vacations or illnesses.
* Performs other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience Required:

1. Must be a high school graduate or equivalent.

2. Experience of 1-2 years with patient billing and account payment procedures within a health care organization is preferred.

Work Shift :

Scheduled Weekly Hours :