New

Supervisor, Water Meter Installation | Richmond, VA

ACRT, Inc.
life insurance, paid time off, paid holidays, sick time, 401(k), retirement plan, company vehicle
United States, Virginia, Richmond
Mar 12, 2025
Bermex, Inc. About The Team At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. About the Role The Water Meter Installation Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the water meter services department. This position requires a high degree of water meter knowledge, excellent time management, and exceptional interpersonal communication skills. *Salary Transparency: The pay rate for this position is at $68,000/year.* What You'll Do Water Meter Installation Supervision Identifies, investigates, and resolves issues ensuring deadlines are met Partners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers Recommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services Requisitions needed personnel, supplies, equipment, parts, or repair services Meter Services Assistance Drives vehicles or equipment to complete work assignments or to assist workers Interprets transportation regulations, safety regulations, or company policies and procedures for workers Prepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidents Resolves worker problems or collaborate with employees to assist in problem resolution Performs or schedules repairs or preventive maintenance of vehicles and other equipment Assists workers in tasks, as needed, such as disconnecting and reconnection of consumer accounts, and water meter exchange and/or installations. Customer Communication Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities, May provide general information about the meter services to customers, when applicable Use telephones, tablets, and/or computers to communicate About You Must have: Education: High School Degree/GED Experience: Must be 21 years of age or older. Your Skills: Ability to multi-task and work independently as well as a team Excellent leadership skills and ability to manage a team Exceptional flexibility in daily routines and route scheduling Project management skills Proven understanding of industry standards Adequate time management skills to facilitate worker efficiencies Excellent communication skills, comfortable interacting management and customers Ability to interact with unhappy or negative customers in a professional manner Excellent attention to detail for problem solving and finding Ability to walk long distances and prepare for weather conditions, accordingly Benefits Health and Safety Group health plans including medical/prescription, dental, vision and a variety of other coverage options Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability Flexible Spending Accounts or an option for a Health Saving Account with company match Company Paid Employee Assistance Program (EAP) for all employees and eligible family members Retirement Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost Roth or Traditional 401(k) Retirement plan with company match PTO Plans After 90 completed days of service for full-time employees: Paid Vacation Paid Holidays Paid Wedding Day Veterans Day paid time off for our veterans Paid Sick Time (New York based positions ONLY) Perks/Allowances Company vehicle (for all driver-based positions) Gas card for company vehicle (if applicable) Company provides cell phone or mobile allowance (only if applicable) Boot allowance from approved vendors Daily per diem for travel-based positions Where We Work Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day. Internal Job Description Company Description At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. Role Description The Meter Services Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter services department. This position requires a high degree of metering knowledge, excellent time management, and exceptional interpersonal communication skills. Essential Duties & Responsibilities Meter Reading Supervision Identifies, investigates, and resolves issues ensuring deadlines are met Partners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers Recommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services Requisitions needed personnel, supplies, equipment, parts, or repair services Meter Services Assistance Drives vehicles or equipment to complete work assignments or to assist workers Interprets transportation regulations, safety regulations, or company policies and procedures for workers Prepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidents Resolves worker problems or collaborate with employees to assist in problem resolution Performs or schedules repairs or preventive maintenance of vehicles and other equipment Assists workers in tasks, as needed, such as disconnecting and reconnection of consumer accounts Customer Communication Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities, May provide general information about the meter services to customers, when applicable Use telephones, tablets, and/or computers to communicate Other duties as assigned Requirements: Minimum Qualifications: Education: High School Degree/GED Experience: Must be 21 years of age or older. 1 or more years of supervisory experience Preferred Qualifications: Education: Associates Degree from accredited college or university 2 + years of proven supervisory/management experience. Experience: Additional experience in utility supervision or a related field Desired Skills: Ability to multi-task and work independently as well as a team Excellent leadership skills and ability to manage a team Exceptional flexibility in daily routines and route scheduling Project management skills Proven understanding of industry standards Adequate time management skills to facilitate worker efficiencies Excellent communication skills, comfortable interacting management and customers Ability to interact with unhappy or negative customers in a professional manner Excellent attention to detail for problem solving and finding Ability to walk long distances and prepare for weather conditions, accordingly Office Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day. Additional: Department & Division: Operations, Meter Services *Exempt Status: Exempt Reports to: Operations Management Works with Inside Company: Field Operations Teams Corporate Teams Works with Outside Company: Customers and government officials, as necessary Working Conditions: All outdoor environmental conditions Supervisor Responsibilities: Supervises team of Utility Technicians Physical Requirements: Must be able to remain in a stationary position for long periods of time Repeat motions that may include the wrists, hands, and/or fingers Work that includes moving objects up to 50 lbs. Communication with others to exchange information. Must be able to see, read, write, and speak Requires standing, walking, reaching, stooping, kneeling, crouching Travel Requirements: % of travel time: 10% We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)