Clinical Operations Supervisor - Neurological Surg - 134754

University of California - San Diego Medical Centers
United States, California, San Diego
Mar 12, 2025
UCSD Layoff from Career Appointment: Apply by 3/13/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 3/25/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION The Neurological Surgery Clinical Operations Supervisor is responsible as the liaison for administrative services and operations for the Department of Neurological Surgery including the supervision of a high performing, large clinical coordinator team, complex surgical authorization processes, call center escalations, process improvement initiatives, OR utilization and block time management of our faculty surgeons. Management levels may include oversight of clinical patient care. Supervises operations, typically spanning multiple providers, clinics, operating rooms and hospitals. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as revenue cycle management, billing systems and procedures, facilities and safety procedures, registration, referral management, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. MINIMUM QUALIFICATIONS Bachelor's Degree in related area; and/or equivalent combination of experience/training. Minimum of three (3) years recent experience supervising a clinical support staff. Neurosurgery or perioperative service experience. In-depth knowledge of insurance authorization and verification process. Proven scheduling experience. Exceptional patient experience and service recovery skills. Service recovery experience. Experience working with a multidisciplinary team including administrators, APPs, surgeons and nurses. Advanced EPIC experience (Cadence/Optime/Snapboard). Ability to multitask in a busy surgical practice environment and ensure deadlines are met effectively. PREFERRED QUALIFICATIONS Lean Six Sigma skills. Experience working with memory impaired populations and their caregivers Bilingual Eng./Spa. Prior Medical Assisting/LVN Experience SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $69,500 - $123,500 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $33.29 - $59.15 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).