When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you'll be doing... Verizon is building a world-class Customer Experience Organization committed to excellence and innovation in every aspect of our customer's journey. The Customer Experience Planning and Operations Group enables teams to deliver superior customer experiences, by streamlining processes, driving operational efficiencies, enhancing performance metrics and ensuring financial responsibility.
We are seeking a Manager of Capacity Planning and Labor Capitalization to join our team This role is an opportunity to excel and expand your career in a pivotal position that influences the entire spectrum of our customer interactions. As the driving force behind our operational strategies, you will be responsible enhancing our ability to plan, report, and actualize labor across multiple teams and projects.
This role encompasses velocity planning and reporting, meticulous capacity and resource planning, and tracking taxonomy coverage. By identifying cross-impact dependencies and streamlining labor actualization, you will ensure that our organization not only meets but exceeds our operational targets through improved efficiency and effectiveness. Your strategic planning and execution will directly contribute to our overarching goal of delivering exceptional service and innovative solutions to our customers, making a real difference in how we conduct our business every day.
We are looking for a strategic planner that demonstrates leadership skills to inspire and motivate teams, while optimizing resource utilization, driving operational excellence and contributing to the overall success of the organization.
Develop and implement robust velocity tracking models to measure performance and project timelines across departments. Regularly report on project progress and velocity metrics to senior management, providing actionable insights and recommendations. Monitor and analyze labor utilization against project activities across all departments to gauge efficiency and productivity. Implement labor actualization frameworks to align actual labor time with projected estimates, adjusting resource allocation as needed to meet diverse project demands. Lead the assessment of capacity requirements for all customer experience projects and initiatives to match effectively with available resources. Oversee and refine the taxonomy coverage strategy not only for the design team but for all departments within the Customer Experience Organization. Work closely with cross-functional teams to highlight and address these dependencies early in the project lifecycle. Collaborate with project managers and IT specialists to ensure comprehensive integration of taxonomy alignments into all operational tools and platforms. Identify and analyze dependencies across projects and departments, assessing potential impacts and devising mitigation strategies. What we're looking for... You'll need to have:
Bachelor's degree or four or more years of work experience. Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Four or more years of experience in strategic planning, design program/process management, agency management, user experience design end-to-end lifecycle, and/or digital product development. Experience managing large complex projects involving multiple work streams and stakeholders Ability to prioritize and manage multiple projects simultaneously Ability to interact professionally and effectively with all levels of management. Experience leading a team. Willingness to travel to Basking Ridge, NJ as needed for periodic strategy meetings
Even better if you have one or more of the following:
Portfolio, Product, and Project management certifications & experience Advanced familiarity and experience with Google Suite, Google Sheets, and Microsoft Excel. Familiarity using Smartsheets, Airtable, Workfront, and other project management software. Experience working in an agile environment and an understanding of its methodologies. Experience with Fortune 500 organizational environments.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $89,000.00 and $165,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
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Verizon
parental leave, paid time off, tuition assistance, 401(k), remote work
Mar 12, 2025