Product Line Manager I

Nordson EPS, a global leader in Electronic Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Product Line Manager I works under the guidance of the Product Manager and collaborate closely with Carlsbad Factory Sustaining organization to manage all Carlsbad-manufactured products' lifecycle and customer complaint resolutions.

Essential Job Duties and Responsibilities

• Product Lifecycle Management - guides a product through its life cycle from launched to decline.
  • Ensures product meets its design and value proposition, Leadtime, quality, manufacturing cost, adjacent sales opportunities, environmental and industry standards etc. to increase product's market share and profitability
  • Enhance performance and reliability by working with Factory Sustaining Engineering through minor design adjustments and incremental changes
    • Component manufacturer/supplier driven changes
    • Approve and release of new SKUs/Trims and Ship-aways
    • Approve and release active Engineering Specials (ESRs)
    • Review and execute product simplification efforts
    • Extend lifespan of product to maximize company's product Return-on-Investment (ROI)
  • Prioritize and support COPQ efforts on Factory products to meet and sustain Division Leadership Level Performance metrics.
  • Support all continuous product improvements in products and process. The goal is to improve quality, efficiency, value delivery while reducing waste, variation and defects.
  • Implement end-of-life (EOL) strategy and manage activities e.g. last-time buys, lifetime buys, inventory, stakeholder notifications etc.

• Customer Complaints - Action and Resolutions to Customer Feedback
  • Triage all customer complaints for products made in assigned Factory.
  • Listen and understand the customer's problems. Acknowledge feedback and apologize sincerely where appropriate. May require travel to customer's site to understand or provide presentation on resolutions.
  • Collect wholistic feedback e.g. reaching out to global tech teams; try to identify and duplicate the problem, etc.
  • Participate, as required, with Factory Sustaining team, in root-cause analysis. Ensure decisions are data-driven and benefit the customer first and foremost while ensuring operational excellence.
  • Support quick resolution of returns, non-conformance, customer complaints or Technical Field tickets
  • Communicate progress and resolution(s) to Sales, Internal Sales, Customer Service, ensuring total customer satisfaction with resolution(s).
  • Work with Mar-Comm or Technical Documentation on Technical Service Bulletins, Training and other collaterals.

• All other duties as assigned

Education and Experience Requirements

• Bachelor's degree, Engineering or Technical skills preferred
• Experience in operations or a technical/engineering role would be a plus
• Possess a highly developed attention to detail with strong organizational and project management skills
• Thorough and accurate, good analytical skills, problem solver, team-oriented individual
• Excellent verbal and written communication skills
• Business acumen and the ability to effectively present the organization and its products and respond to questions from groups of managers, clients, customers
• Establish credibility, rapport, respect, and trust throughout the Division, be viewed as a team player, and work effectively in a dynamic, fast paced environment
• High proficiency with Microsoft Office - Excel, PPT etc.
• Knowledge of SAP a plus

Compensation

Salary range for this position is: $67,000 to $83,000 annually.

The base pay range for this job level is a general guideline and not a guarantee of compensation or salary. Individual salaries are determined by a variety of factors including but not limited to internal equity, business considerations, and local market conditions, as well as candidate qualifications, such as education, experience, and skills

Preferred Skills and Abilities

• Quick and curious learner
• Ability to set overall goals, break down to a series of tasks and execute to meet deadline
• Proactive, with ability to self-direct through multiple concurrent projects

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 10%

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Electronics Solutions

Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.