Event Services Production Supervisor

Department: Auxiliary Services and Operations

Classification: Public Relations & Mktg Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Motor Vehicle Records Check: Yes

About the Department:

Student Centers integrates all aspects of campus life by serving as Mason's facility, program, and support services management department for the Johnson Center, Student Union Building I, and The Hub. The department aims to support and complement the academic process; provide excellent customer service to the Mason community and visitors; promote diversity and campus spirit through cooperative participation; encourage student development, social competency, and responsibility.

About the Position:

The Event Services Production Supervisor ensures all event production services are executed properly. In partnership with other Production Supervisors, and at the direction of the Assistant Director for Production, the Supervisor oversees all A/V and rental equipment for the Event Services unit, including installed in-house A/V systems; serves as onsite supervisor for high profile or complex events to ensure smooth execution and staff support; develops and implements relevant training programs and materials for event staff; recruits, trains, and supervises event staff; and attends meetings and completes special projects as assigned.

Responsibilities:

• Provides high-quality production services in support of events by overseeing the execution of transportation, setup, operation, and breakdown of portable technical and non-technical equipment as requested;
• Serves as the primary supervisor and/or technician onsite for high-profile and major events;
• Available to work flexible shifts based on event demand to ensure events are supported and executed appropriately;
• Facilitates training on proper transportation, storage, setup, and operation of equipment and effective implementation of event support and customer service;
• Creates clear and concise operation guides and resources to aide in the training of Production staff for supplemental and ongoing reference;
• Works in conjunction with the Assistant Director for Production to develop and implement relevant training and coaching opportunities, including the facilitation of training sessions, development of training materials, and direct support of staff in the transition from training to on-the-job performance;
• Supports team members through mentorship, coaching, and constructive feedback;
• Ensures functionality and preservation of production resources, both technical and non-technical, through the implementation and oversight of preventative maintenance efforts;
• Provides prompt and responsive evaluation of issues that may arise, evaluates the potential impact to service execution, and communicates a strategy for resolution of the issue in an effective and timely manner;
• Serves as the primary point of contact with outside contractors/vendors to troubleshoot equipment issues or to perform services and repairs when necessary;
• Works in conjunction with the Assistant Director for Production to assist in the creation of and contribute to an ongoing master plan for equipment (technical and non-technical) upgrades, replacement schedules, and budget oversight;
• Ensures functionality of Student Centers in-house and portable A/V systems and furnishings through the implementation and oversight of preventative maintenance efforts;
• Works in conjunction with the Assistant Director for Production to assist in the creation of and contribute to an ongoing master plan for in-house A/V system upgrades, portable systems and rental furnishing replacement schedules, and budget oversight;
• Oversees the organization and oversight of production inventory and resources;
• Maintains database of equipment that tracks history of usage and repairs/maintenance;
• Oversees the implementation of a barcoding/tracking system that records the movement and storage of all equipment to ensure accurate delivery of services and proper stewardship of resources; and
• Ensures efficient usage of storage space and resources that emphasizes organization, safety, and ingenuity.

Required Qualifications:

• High school diploma or equivalent;
• Experience recruiting, developing effective training programs for staff, directing, and supervising staff;
• Experience working in all areas of event operations/support/technology;
• Experience planning and implementing events;
• Knowledge in all areas of event operations and event support technology to include sound, lighting, and video (setup, configuration, and operation);
• Knowledge of event planning and the proper configuration of technical equipment for successful operation;
• Skill to communicate effectively and professionally with staff, patrons, and colleagues at all times;
• Ability to think critically and make decisions to support professional and student staff when issues arise;
• Ability to properly recruit, train, and supervise part-time and student wage staff;
• Ability to meet competing deadlines and prioritize responsibilities simultaneously;
• Ability to diagnose, repair, and/or make recommendations for repair/replacement of all SC technical equipment;
• Ability to work outside regular business hours; and
• Must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.

Preferred Qualifications:

• Bachelor's degree in related field;
• Experience in project management including managing of vendors for replacement projects strongly preferred;
• Experience providing event support in a higher educational setting; and
• Working knowledge in Crestron, Allen & Heath consoles, Shure microphones, Avolites consoles, Chauvet LED and moving lights, and Blackmagic Design video systems.

Instructions to Applicants:

For full consideration, applicants must apply for the Event Services Production Supervisor at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Posting Open Date: March 10, 2025

For Full Consideration, Apply by: March 24, 2025

Open Until Filled: Yes